Member Experience Specialist

1 Month ago • 2 Years +

Job Summary

Job Description

Carda Health is reimagining cardiac and pulmonary rehabilitation, offering convenient and life-saving therapy remotely. This role involves providing essential administrative support to member experience and clinical teams, managing patient communications, and ensuring efficient clinic operations. Key responsibilities include scheduling virtual appointments, managing patient records, handling patient inquiries via phone, email, and chat, and maintaining patient records in compliance with HIPAA regulations. The role also requires coordinating with providers and technical support, and assisting with basic troubleshooting of telehealth platforms. This is a dynamic startup environment requiring excellent communication, organization, and a patient-centered approach.
Must have:
  • Minimum of 2 years of administrative experience
  • Proficiency in Google Office Suite
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Demonstrated customer service experience
  • Understanding of HIPAA regulations
  • Ability to work independently in a remote setting
Good to have:
  • Associate's or Bachelor's degree preferred
  • Experience in a healthcare setting
  • Proficiency in telehealth platforms
  • Proficiency in electronic health record (EHR) systems

Job Details

About Carda

Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.

Who are we?

We are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs. And a few recovering financiers. Our belief is that technology and data, when applied to the right problem, transforms people’s lives and changes even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with poor access to care. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Hinge, Calm, MDLive, and others.


Who are you?

You're energized by the dynamic environment of a rapidly growing startup. Detail-oriented yet capable of aligning tasks with broader company objectives, you're dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.

Position Overview:

The Administrative Assistant will play a critical role in the daily operations of our clinic. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment. The successful candidate will be responsible for providing administrative support to our member experience & clinical teams, managing patient communications, and ensuring efficient workflow within the clinic.

In a little more detail:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

What we look for:

  • Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

Similar Jobs

GT HQ - Senior Backend Engineer (Golang)

GT HQ

(Remote)
4 Months ago
Intel  - Chrome Field Application Engineer

Intel

Santa Clara, California, United States (Hybrid)
1 Month ago
Adyen - Relationship Manager

Adyen

Berlin, Berlin, Germany (Hybrid)
1 Month ago
Bede Gaming - Staff Software Engineer

Bede Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
3 Months ago
Inveniolsi - Senior Project Manager/Delivery Manager

Inveniolsi

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sony Pictures Entertainment - Source-to-Pay, Financial Systems Intern – Fall 2025

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
1 Month ago
Rackspace Technology - Sales Executive III - IN - Remote

Rackspace Technology

Gurugram, Haryana, India (Remote)
3 Weeks ago
DMG - Territory Account Executive

DMG

Miami, Florida, United States (On-Site)
1 Month ago
Tesla - Cell Manufacturing Engineering Internship, Roll-to-Roll Equipment

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
GoMotive - Senior Sales Strategy & Operations Manager (AM Focused)

GoMotive

United States (Remote)
2 Months ago
InMobiInMobi - Director, Client Development

InMobiInMobi

Singapore (On-Site)
1 Month ago
Halcyon - Social Media Marketing Manager

Halcyon

(Remote)
1 Month ago
Progress - Product Led Growth Product Manager

Progress

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago
Cadence - Procurement Systems Manager

Cadence

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago
gameexcite - 2D Art Intern

gameexcite

Germany (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in South Africa

kuda  - Strategy & Operations Analyst

kuda

Cape Town, Western Cape, South Africa (Hybrid)
3 Weeks ago
Sporty - Social Media Executive

Sporty

Cape Town, Western Cape, South Africa (On-Site)
1 Month ago
Minecast - Engineering Manager - Messaging Security

Minecast

Johannesburg, Gauteng, South Africa (Hybrid)
3 Weeks ago
The Globel Talent Co - Performance Marketing Manager

The Globel Talent Co

Johannesburg, Gauteng, South Africa (Remote)
1 Month ago
deel. - BI Report Specialist

deel.

South Africa (Remote)
3 Weeks ago
WebFX - Web Designer

WebFX

Cape Town, Western Cape, South Africa (On-Site)
4 Months ago
Lulalend - Front Office CX Specialist

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
2 Weeks ago
kuda  - Lead Data Engineer

kuda

Cape Town, Western Cape, South Africa (Remote)
3 Weeks ago
Oliver Plus - GenAI Senior Art Director

Oliver Plus

South Africa (Remote)
2 Months ago
TransUnion - Third Party Risk Management Analyst - Remote GCCA

TransUnion

Johannesburg, Gauteng, South Africa (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!