Merchandising Lead

The Merchandising Lead provides member service, assists management with supervising associates, and handles stocking and merchandising. They ensure facility safety, maintain sales floor presentation, monitor food and merchandise quality, and oversee club pick-up orders. The role involves developing and implementing business processes, ensuring compliance, and leading teams to achieve business priorities and customer needs.

Must Have

• Provide member service and support.
• Assist management with associate supervision, training, and feedback.
• Receive, stock, and organize merchandise and supplies.
• Maintain facility safety and report unsafe situations.
• Ensure sales floor maintenance and merchandise presentation.
• Monitor food and merchandise quality, rotation, and sanitation.
• Oversee picking and staging of club pick-up orders.
• Develop and implement business processes.
• Promote and support compliance with company policies.
• Lead and participate in teams.

Good to Have

• Leading a team.
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Perks & Benefits

• Competitive pay and performance-based incentive awards.
• Medical, vision, and dental coverage.
• 401(k) and stock purchase.
• Company-paid life insurance.
• Paid time off (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, voting).
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid education benefit program (Live Better U).

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.

Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.