Network Engineer (NOC)

GT was founded in 2019 by a former Apple, Nest, and Google executive. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands.

On behalf of IMS Connect, GT is looking for an experienced NOC Engineer interested in supporting short-term critical infrastructure and connectivity operations across the hospitality and property technology domain.

NOTE: This is a short-term full-time contract role (initially 3–6 months) to support a high-priority service backlog. It’s ideal for a technically strong NOC Engineer with solid Wi-Fi experience and a customer-first mindset, capable of handling infrastructure monitoring, ticket ownership, and Tier 2 troubleshooting.

About the Client & the Project

IMS Connect is a fast-growing connectivity and guest-tech company founded in 2003 and headquartered in Limerick, Ireland, with an operational hub in Reading, UK. The company provides premium managed Wi-Fi, IPTV, VoIP, and smart-building solutions to leading hotel and serviced living providers across Europe. IMS Connect supports brands such as Radisson, Staycity, and Fraser Suites, helping them deliver seamless guest experiences while meeting sustainability goals through advanced IoT and energy monitoring solutions.

• Project description: You’ll be joining the Network Operations Center (NOC) team to ensure uninterrupted service performance and robust incident resolution for a range of hospitality and commercial clients.

• Goal of the project: To maintain peak performance, availability, and customer satisfaction for all managed services delivered to IMS Connect clients, including Wi-Fi, VoIP, IPTV, and energy-management platforms.

Technology stack:

• ConnectWise (ticketing system)

• Network performance monitoring tools

• Confluence (knowledge base)

• VoIP, IPTV, Wi-Fi infrastructure

• Remote diagnostic and RCA tools

About the Role

As a NOC Engineer, you will play a key role in ensuring maximum service availability for IMS Connect clients. You will handle incidents, proactively monitor the network, contribute to documentation, and support ongoing improvements in service quality.
Team is currently distributed across Ireland, the UK, and Poland.

Responsibilities:

• Ensure maximum service availability and network performance

• Answer and respond to a portion of incoming customer calls and logged tickets via ConnectWise

• Take full ownership of assigned tickets and deliver timely, clear, and professional communication

• Monitor network health using various tools and proactively address potential issues

• Conduct root cause analysis (RCA) and contribute to incident prevention

• Follow existing SOPs to troubleshoot incidents and support project-related tasks

• Update the knowledge base in Confluence and ensure documentation of incident resolution

• Escalate appropriately to management when needed

• Support the Service Delivery Manager in issuing RFO reports for qualifying incidents

• Maintain consistent communication with all stakeholders

Essential knowledge, skills & experience:

• 4+ years of experience in a NOC or network support role

• Hands-on Wi-Fi infrastructure – setup, monitoring, and troubleshooting

• Strong knowledge of of Layer 2/3 protocols: VLANs, RSTP, VRRP, ARP, OSPF, BGP, etc

• Experience with network monitoring systems (e.g. WhatsUp Gold, SolarWinds) and proactive incident prevention

• Hands-on with ticketing systems (ConnectWise preferred, others like ServiceNow/Zendesk acceptable)

• Confident in remote diagnostics and troubleshooting across distributed network environments

• Fluent spoken and written English – daily communication with international clients (mainly UK/Ireland)

• SLA-driven mindset and ability to prioritize effectively

• Strong documentation habits, including contribution to knowledge bases like Confluence

Nice-to-have:

• Previous experience in hospitality tech, managed Wi-Fi services, or smart building infrastructure

• Familiarity with a variety of networking platforms and hardware

Soft Skills:

• Customer-first attitude – patient, clear, and helpful when handling support queries

• Ownership mindset – takes responsibility for assigned tickets and follows through to resolution

• Team player – supports peers, shares knowledge, and contributes to a collaborative team dynamic

• Proactive and adaptable – comfortable handling multiple incidents and adjusting to shifting priorities

• Detail-oriented – updates tickets and documentation clearly and accurately

Interview Steps:

1. GT interview with a recruiter

2. Intro call with IMS Connect

3. Home assignment

4. Technical + Culture Fit Interview with IMS Connect

5. Offer

We go beyond usual perks… By working with us, you will get:

• Health insurance.

• Psychotherapy coverage.

• Sport coverage.

• Learning budget.

• Paid vacations

• Paid sick leaves.

• All public holidays are paid days off.

GT working model:

You will work directly with a client through our Extended Team model. We try to do things differently and put our efforts into integrating you as deeply as possible into the client’s team. You work with the same tools and technologies as they do and are managed directly by the client without any intermediary in between. We help you build relationships and create an environment where you genuinely feel like a member of the client’s team. We also encourage trips to a client and join teambuilding and after-work activities. Our Extended Team model is focused on long-term projects that last over several years.