NOC Engineer

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a NOC Engineer at Host Co., you'll monitor, maintain, and troubleshoot network and infrastructure components across multiple data center sites. Responsibilities include proactive monitoring of critical infrastructure, responding to system alerts and incidents to minimize downtime, developing processes and documentation, performing maintenance tasks (hardware/software upgrades), collaborating with other teams, and managing incidents using ITIL best practices. You'll also be a focal point for outages, maintain tickets, collaborate with service providers, and contribute to the knowledge base. The role involves a 24/7 shift rotation.
Must have:
  • Proactive monitoring & troubleshooting
  • Incident response & resolution
  • Documentation & process development
  • Hardware/software maintenance
  • Collaboration with cross-functional teams
  • ITIL best practices
  • Excellent communication skills
Good to have:
  • Knowledge of networking protocols
  • Server & storage system knowledge
  • Security best practices
  • Experience with monitoring tools
Perks:
  • Attractive salary & growth opportunities
  • Private health insurance
  • Gym membership discount
  • Self-managed learning budget
  • Family coverage plan
  • Employee referral bonus
  • In-company English lessons
  • Paid volunteering days

Job Details

Who we are

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

Within The Workshop, Host Co. is a managed services provider that values our customers privacy, data sovereignty and security. We offer our clients a number of products and services including Cloud (IaaS, PaaS and SaaS), co-location in our own data centres and many other ‘as a’ services. Our business is made up of diverse, highly skilled people who enable our customers and their businesses by matching the right solutions to their technology needs.

Your mission

As a Network Operations Centre Engineer, you will be responsible for monitoring, maintaining and troubleshooting the network and infrastructure components within a data centre environment spread across multiple sites. Your primary objective will be to ensure the optimal performance, availability and security of all systems and services housed in the data centre. This role requires a technical background, excellent problem-solving skills and the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stakeholders informed as needed.

What you'll do

  • Proactive monitor the data centre network, servers, storage and other critical infrastructure components and support of the production and non-production environments.
  • Respond promptly to system alerts, alarms, service degradation and incidents, diagnosing and resolving issues to minimize downtime.
  • Develop processes and procedures, documentation as necessary to provide Service Excellence.
  • Document incidents, actions taken and resolutions in a detailed and timely manner.
  • Conduct routine maintenance tasks on data center hardware, including servers, switches, routers, and storage systems.
  • Perform firmware and software upgrades to ensure systems are running on the latest, secure versions.
  • Collaborate with other teams for scheduled maintenance activities.
  • Maintain a good standard of providing information internally when it comes to ongoing issues.
  • Detect, analyse and respond to systems and security incidents.
  • Maintain and suggest improvements to the incident and problem processes.
  • Acts as a focal point for outages until restoration.
  • Maintain, escalate and update NOC related tickets.
  • Collaborate with other teams, including IT, network, systems and security, to ensure seamless operation of data centre services.
  • Deliver on KPI’s set internally as well as adhere to SLA’s with regards to service delivery to other departments.
  • Direct contact with Service Providers and third parties.
  • Using ITIL Best Practice to handle service requests, incidents and change requests.
  • Create new and update existing knowledge base articles.
  • Participate in a 24×7 shift rotation, with availability to work in shifts including nights and weekends.
  • Provide additional shift cover when required (overtime to be paid).


What you'll bring

  • Bachelor's degree in Information Technology, Computer Science or any other related fields.
  • Excellent communication skills in English, needed for delivery of information both to technical and non-technical teams.
  • Proven experience in a NOC or call centre environment.
  • Customer Focus, with effective communication skills and the ability to work collaboratively in a team environment.
  • Highly motivated, positive attitude, eager to learn new skills and technologies.
  • Knowledge of standard hardware and software.
  • Experience supporting IT equipment or related technology.
  • Experience with monitoring tools.
  • Experience working in production / non-production environments / mission-critical 24x7x365 data centre environment.
  • Excellent troubleshooting and problem-solving skills.
  • Proactive approach to spotting problems, areas for improvement and performance bottlenecks.
  • Knowledge of networking protocols, server technologies and storage systems (preferred).
  • Understanding of security best practices and compliance standards.


What's in it for you

  • A friendly, inclusive and multicultural environment. We are made up of over 35 nationalities and speak almost 30 languages.
  • An attractive salary and personal growth opportunities.
  • Private health insurance.
  • Gym membership discount.
  • Self-managed learning budget.
  • Family coverage plan in a multidisciplinary centre (psychology, nutrition, legal & financial advice, image consulting, physical activity, veterinary, etc.).
  • Employee referral bonus programme.
  • In-company English lessons at different levels with native teachers.
  • The possibility of enjoying your holiday period before completing the first year with us.
  • The opportunity to take up to three paid volunteering days each year.
  • A range of events throughout the year, including Learning Labs, Hackathons and Designathons.

Similar Jobs

The Walt Disney Company - Disney Store Key Holder Cast Member (Part-Time)

The Walt Disney Company

Tulalip Bay, Washington, United States (On-Site)
1 Week ago
Lighthouse Games - Lead Concept Artist

Lighthouse Games

England, United Kingdom (On-Site)
6 Days ago
Inworld AI - People Ops/HR Lead

Inworld AI

Mountain View, California, United States (Hybrid)
1 Month ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Bristol, England, United Kingdom (On-Site)
1 Month ago
PlayStation Global - Lead Environment Artist

PlayStation Global

Helsinki, Uusimaa, Finland (On-Site)
1 Month ago
Social Discovery Group - Deputy Head of Customer IT Infrastructure

Social Discovery Group

Serbia (Remote)
5 Months ago
Animoca Brands - Portfolio Associate

Animoca Brands

(Remote)
2 Weeks ago
Bally's Interactive - Marketing Representative

Bally's Interactive

Black Hawk, Colorado, United States (On-Site)
1 Month ago
Next Level Business Services - SFDC ARCHITECT

Next Level Business Services

Deerfield, Illinois, United States (On-Site)
5 Months ago
Gaming Innovation Group  - Infrastructure Engineer

Gaming Innovation Group

Andalusia, Spain (Hybrid)
5 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CD PROJEKT RED - Support Writer Specialist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Weeks ago
NVIDIA - Software Manager, Golang Kubernetes

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Polygon Labs - APAC Growth Manager

Polygon Labs

New South Wales, Australia (Remote)
6 Days ago
Fuse Games - Handling Designer

Fuse Games

Guildford, England, United Kingdom (Hybrid)
1 Week ago
Epic Games - Senior Gameplay Systems Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
Obsidian Entertainment - Senior Producer

Obsidian Entertainment

Irvine, California, United States (On-Site)
1 Month ago
Samsung Semiconductor - Staff Engineer, SOC Design

Samsung Semiconductor

Folsom, California, United States (Hybrid)
1 Month ago
Team Liquid - Project Producer (Content Creative)

Team Liquid

Jakarta, Jakarta, Indonesia (On-Site)
5 Days ago
My Fitness Pal - Director, Product Analytics

My Fitness Pal

United States (Remote)
2 Months ago
Tencent - Senior Researcher - Video Standards

Tencent

California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Tocancipá, Cundinamarca, Colombia

Evolution - Occupational Safety and Health Specialist

Evolution

Colombia (On-Site)
6 Days ago
Evolution - Payroll Specialist

Evolution

Medellín, Antioquia, Colombia (On-Site)
8 Months ago
Nagarro - Associate Staff Engineer, Java Fullstack

Nagarro

Colombia (Remote)
5 Months ago
N-iX - HR Business Partner

N-iX

Colombia (Remote)
1 Month ago
Nagarro - Staff Engineer, .Net Fullstack

Nagarro

Colombia (Remote)
5 Months ago
Evolution - Product Specialist - LATAM

Evolution

Medellín, Antioquia, Colombia (Remote)
4 Months ago
Evolution - Office Commercial Coordinator

Evolution

Medellín, Antioquia, Colombia (On-Site)
2 Months ago
N-iX - Senior Java Full Stack Engineer

N-iX

Colombia (Remote)
1 Week ago
Rush Street Interactive - Server Engineer

Rush Street Interactive

Colombia (On-Site)
2 Months ago
N-iX - Senior iOS Engineer

N-iX

Colombia (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

PwC - IN-Senior Associate – SAP– SAP ABAP HANA – Advisory - Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
ByteDance - Payroll Analyst - HR Operations - Singapore

ByteDance

Singapore (On-Site)
5 Months ago
Tesla - System Engineer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
1 Month ago
Bally's Interactive - Marketing Representative

Bally's Interactive

Black Hawk, Colorado, United States (On-Site)
1 Month ago
Playtika - Customer Support Lead - Temporary Position

Playtika

Israel (On-Site)
1 Week ago
Immutable - Enterprise Technology Engineer

Immutable

Sydney, New South Wales, Australia (Hybrid)
3 Months ago
The Walt Disney Company - Security Host - Weekday/Weekend Part Time

The Walt Disney Company

Hong Kong (On-Site)
1 Week ago
PINKERTON | Comprehensive Risk Management - Senior GSOC Specialist

PINKERTON | Comprehensive Risk Management

Karnataka, India (On-Site)
4 Months ago
Starkflow - SAP HCM Payroll Consultant

Starkflow

(On-Site)
1 Month ago
Scientific Games  - Tableau Architect

Scientific Games

Alpharetta, Georgia, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At The Workshop, we bring the spirit of play into everything we do, living by the motto Experience First: for our customers, our players and our people.


We have over 800 employees across our offices in the UK, Spain and New Zealand, representing over 30 countries and speaking more than 25 languages!


Our Inventors have the tools they need to do their best work, from a focus on in-person collaboration and hybrid working, to regular knowledge-sharing events and wellbeing initiatives. 


With a world of opportunities to help you become the CEO of your career, your journey at The Workshop is filled with limitless possibilities.


So, what are you waiting for? Become an Inventor! 


Take a look at our Careers page to see all our vacancies: theworkshop.com/en/careers/ 


And follow our hashtag to see what it’s like to work with our teams: #LifeAtTheWorkshop


You can also learn more about our values, benefits and principles at theworkshop.com

Tocancipá, Cundinamarca, Colombia (On-Site)

Madrid, Community Of Madrid, Spain (Hybrid)

Madrid, Community Of Madrid, Spain (Hybrid)

Málaga, Andalusia, Spain (Hybrid)

Tocancipá, Cundinamarca, Colombia (On-Site)

Málaga, Andalusia, Spain (Hybrid)

Madrid, Community Of Madrid, Spain (Hybrid)

Málaga, Andalusia, Spain (Hybrid)

View All Jobs

Get notified when new jobs are added by The Workshop

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug