NOC/SOC shift Leader

We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries.

We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries.

At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations.

The NOC/SOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.

What You'll Do

• Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures. • Monitor and manage shift operations to ensure efficiency and productivity. • Collaborate with other shift leaders and management to maintain seamless 24/7 operations. • Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).​ • Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.​ • Incident management - Detection, Analysis, Notification, Reaction until resolution, Documentation • Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team. • Ensuring that NOC tools and technologies are properly maintained and updated.

What We're Looking For

• Strong leadership and supervisory abilities. • Leading by example and fostering a positive work environment. • At least 1-year experience as a NOC, or part of any operational team - a must • Excellent verbal and written communication skills - an advantage • Willingness to work in shifts (including nights and weekends) - a must • Familiarity with the online industry and operations of the organization - an advantage • Familiarity with monitoring tools - an advantage • Ability to analyze data and correlation for technical issues. • Ability to collaborate with colleagues across different shifts and departments. • Effective multitasking and organizational abilities • Ability to think quickly and make sound decisions under pressure • Full position (5 shifts)

Company Summary

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide.  Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day.  Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.  Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.  Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None