Operations Analyst, Critical Harms

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution.

You will be reporting to the Senior Director of Trust & Safety Operations, specifically focused on Critical Harms. The Critical Harms Operations team oversees all of the human content review for all of Roblox’s global players, developers, and advertisers for high risk policies. This position is critical to understanding and reporting on the operational performance of the Critical Harms Operations and Product organization. You will help the Senior Director identify opportunities to improve operations and engage with the Data Science teams to launch and track experiments to enhance all aspects of operational execution and data-driven decision-making.

You Will:

• Partner with Data Science, Data Operations and Critical Harms teams to roll out operational KPIs
• Identify and flag data gaps and work with cross functional teams to close any gaps and lead data strategies cross-functionally
• Build, maintain, analyze, and present operational reports for senior-level management
• Determine appropriate methods to analyze operations, relevant information, and data
• Identify operational improvement opportunities by analyzing data and trends and build a business case to support it
• Coordinate with Vendor Operations to ensure they have sufficient data access to effectively manage operations

You Have:

• Minimum Bachelor’s degree, prefer MBA or MS or equivalent experience
• 7+ years as an analyst in a professional setting
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically with Data Science teams.
• Excellent working knowledge of advanced SQL, including common table expressions and complex joins
• Experience using data to lead decision-making
• Excellent analytical and problem-solving skills
• A strong understanding of online safety principles and the ability to handle sensitive content with discretion

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range

$164,620—$201,660 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.