Operations Associate

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

 About the Role

As the Operations Associate at Solace, you are responsible for bringing value to our users by doing whatever Solace needs. You will be expected to take general tasks and simply execute at the highest level.

This is a rare opportunity where you will report to our Operations Manager and work on projects with direct visibility to our Chief Executive Officer.

Who are you? You are a talented operator who consistently delivers the highest quality work on timelines that would be unrealistic for most others. You get a rush from seeing your plans live in the real world. You take pride in your vision, execution and communication skills, and you absorb feedback exceptionally well. You enjoy taking ownership and are stifled by large organizations.

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

What You’ll Do

• Analyze task requirements and produce high-quality plans and output.

• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.

• Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to challenges.

• Rapidly produce multiple ideas. You're not attached to a particular tactic, only around solving the problem.

• Actively contribute to testing and ensuring the quality of our product

• Plan and Do. You create a plan and execute it. You're equally comfortable managing a large project team as well as executing entirely yourself.

• Learn and become a guardian of our standards to bring Solace to life.

What You Bring to the Table

• Experience working in a chaotic environment.

• 2+ years of relevant experience working in consumer startups, banking, consulting, or any demanding job in a high pressure environment that required organization and performance.

• An intuitive understanding of what it takes to bring a plan to life.

• Exceptional skills in planning skills and using Notion.

• A bias toward action and execution. You get antsy if you’re not getting something done.

• Great communication skills that help you work with executive teams to make visions come to life.

Bonus

• You've worked in healthcare and understand credentialing or billing codes

Who We Are

We are a team of ambitious individuals who are passionate about putting healthcare back into the hands of patients. At Solace, you will have a steep learning curve and an unparalleled opportunity to contribute to one of the fastest-growing healthcare startups in the U.S. The work you do here will have a noticeable and direct impact on the development of the company.

This is a remote position. Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.