Operations Lead (Card)

4 Months ago • 8-10 Years

Operations

Job Description

Binance, a leading global blockchain ecosystem, is seeking an Operations Lead (Card). This role involves leading and launching card/pay projects, overseeing operational processes, ensuring regulatory compliance, analyzing performance metrics, managing vendor relationships, handling escalated issues, and ensuring timely resolution of card disputes and accurate settlements. The ideal candidate will have 8-10 years of relevant operations experience, specifically in the card/payments domain, and experience working with global teams across product, customer service, tech, risk, and finance. Binance offers the opportunity to shape the future of blockchain, collaborate with talented individuals, work on innovative projects, and grow professionally in a results-driven environment.

Good To Have:

Handle escalated issues
Manage card dispute operations
Ensure accurate settlements
Work with global teams

Must Have:

8-10 years of operations experience
Card/payments domain experience
Experience with global teams
Proven vendor relationship management

Perks:

Shape the future with a leading blockchain ecosystem
Collaborate with world-class talent
Tackle unique projects with autonomy
Results-driven workplace with growth opportunities
Competitive salary and benefits
Work-from-home arrangement

Add these skills to join the top 1% applicants for this job

performance-analysis

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities:

Lead, project manage and launch Card/Pay projects to success with internal and external stakeholders
Oversee and improve all operational processes and activities
Ensure compliance with regulatory requirements and industry standards
Work with internal and external stakeholders to monitor and analyze card operations performance metrics
Manage vendor relationships and contracts related to card production and services while ensuring SLAs are met
Handle escalated issues and complex cases related to card operations
Ensure all card dispute operations are resolved in a timely fashion
Ensure settlements and reconciliation are setup accurately
Support all operations post project live with relevant stakeholders

Requirements:

8-10 years of relevant operations experience
Experience in the card/payments domain
Experience working with global teams including (product, customer service, tech, risk, and finance)
Proven experience managing vendor relationships

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Set alerts for more jobs like Operations Lead (Card)

Set alerts for new jobs by binance

Set alerts for new Operations jobs in Peru