Operations Specialist

What you’ll do as an Operations Specialist

• Support order processing and handle issue escalations by following established operational playbooks, ensuring consistency and efficiency across workflows.

• Reconcile daily cash movement and generate end-of-day operational summaries that help maintain financial accuracy and transparency.

• Monitor internal system dashboards to proactively identify anomalies or disruptions, and collaborate with Engineering or Compliance teams to resolve issues swiftly.

• Maintain and continuously improve operational playbooks by identifying gaps, proposing process enhancements, and surfacing opportunities for automation.

• Partner with Customer Support to investigate and resolve account-related inquiries, delivering clear, professional solutions with a strong focus on user satisfaction.

What you’ll bring   

• At least 2 years of experience in an operations, middle-office, or support function within finance, fintech, e-commerce, or a similarly fast-paced environment.

• Flexibility to thrive in a rotating shift schedule, including early mornings, evenings, or weekends.

• Exceptional attention to detail and a disciplined approach to following structured processes.

• Strong communication skills and a collaborative mindset, with the ability to work cross-functionally under pressure.

• A passion for operational excellence and a continuous drive to improve how things work.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.