Operations Specialist - NVIS

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Are you a thorough individual who desires to optimize processes and enhance operational efficiency? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join us as a Professional Services Operations expert. In this role, you'll drive streamlined operations within our Professional Services team, ensuring our clients and partners receive outstanding service. The candidate should be able to demonstrate multi-tasking, be detail-addicted, be a self-starter, and strive for precision in his work. We want you to be reliable, detailed, friendly, and eager to learn and develop! This position is an excellent opportunity to join a leading company and a growing team and become a key to the company's success!

What you’ll be doing

Responsibilities include involvement in creating Scope of Work documents with our end-customers and partners, negotiating them, and processing them in the company's systems. Additionally, assisting with the Professional Services Team's Information Systems, from defining new workflows to practically operating them. This role requires using NVIDIA operational systems for information searches and updates. Support of local and global deployment teams and 3rd party contractors will be expected in an efficient and out-of-the-box solution provisioning.

What we need to see

• Experience working in a technology company.

• Proven experience in direct customer facing positions.

• An Operations or Business Management degree (preferred) or equivalent experience.

• Proven experience (3+ years) in professional services organizations or active involvement in operations activities.

• Understanding Legal terms and conditions and experience with 3rd-party contractors' negotiation.

• Ability to drive process improvement initiatives across the Operations organization. We expect you to bring new and creative ways to improve the overall efficiency and speed at which Services are delivered.

• Outstanding written and verbal communication skills (native English speaker)

• Demonstrates integrity and a strong sense of responsibility.

• Has outstanding communication skills and attention to detail as well as strong analytical skills that allow for creative methods to achieve results and solve problems

• MS Office, primarily advanced Excel and Outlook experience

• Ability to work in early mornings and/or late evenings, located in the Eastern time zone.

Ways to stand out from the crowd

• Experience in drafting, negotiating, and processing Professional Services SoW Documents.

• Proficiency in SalesForce.com and other operational information systems