Islamabad Capital Territory, Pakistan (Hybrid)

Order Management Specialist, Operations

2 Months ago • 2 Years +

Operations

Job Description

As an Order Management Specialist in the Operations department, you will be responsible for the seamless execution of order management processes. Your duties will include creating complex quotes, generating order forms, completing sales orders, and overseeing the end-to-end processing of deals. You will coordinate with various departments to ensure critical deals are successful. The role requires strong attention to detail, collaboration, and a team-first mentality to maintain high-quality standards and manage multiple priorities in a fast-paced environment.

Good To Have:

Experience working with ERP systems

Must Have:

Manage Sales Force Quote to Cash cycle
Resolve Q2C technical issues
Provide guidance on complex deal structures
Quote Creation and Completion
Order Cancellation
Account Renewals
Contract Buyout Quotes
Opportunity Stage Amendments
Package Upgrade/Downgrade
Vendor Finance deals
Account Audits
Account Mergers
Liaise with other departments
Graduate in Business Management
Strong English communication
2+ years of experience
Proficient in Excel and Word
Experience with CRM (Salesforce)
Organized and meticulous
Excellent analytical skills
Self-starter with ownership
Prioritize and multi-task

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About the Role:

As an Order Management Specialist, you will play a pivotal role in ensuring the seamless execution of our order management processes. You will leverage your expertise to support the operations department with critical tasks such as creating non-standard and complex quotes, generating order forms, completing sales orders, and overseeing the end-to-end processing of deals. We facilitate critical deals to ensure success by efficient coordination between departments. Your contributions will be key to driving operational efficiency and ensuring that our sales orders are processed accurately and on time.

To fit in perfectly; You should have a collaborative aptitude, an eagerness to learn, and a keen attention to detail. Thriving on feedback & seeking opportunities for improvement. Given the supportive nature of our Fin Ops team, a team-first mentality and the ability to work seamlessly with others is essential. In this fast-paced role, you will be expected to uphold the highest standards of quality while navigating multiple priorities in a dynamic environment.

What You'll Do:

Manage complete Sales Force Quote to Cash cycle
Identify and resolve Q2C technical issues
Provide guidance on complex deal structures
Quote Creation and Completion
Order Cancellation.
Account Renewals
Contract Buyout Quotes.
Opportunity Stage Amendments.
Package Upgrade/Downgrade
Vendor Finance deals
Account Audits
Account Mergers
Constantly liaising with other departments to resolve cases

What We're Looking For:

Graduate in Business Management disciplines, preferably Finance or Accounts
Strong Business Communication Skills in English
2+ years of professional work experience.
Proficient experience with Microsoft Excel and Word.
Knowledge and experience of CRM systems, preferably Salesforce.
Prefer experience working with ERP systems.
Very organized, meticulous, and detailed in entering information.
Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.
Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
Ability to effectively prioritize and multi-task in high-volume workload situations.