Outdoor Security Monitoring Specialist Evening/Overnight Shifts

2 Hours ago • All levels

Job Summary

Job Description

SimpliSafe is seeking an Outdoor Security Monitoring Specialist for evening/overnight shifts. The role involves providing top-tier monitoring support, responding to emergency and non-emergency camera events, interacting with customers, and dispatching emergency services. The specialist will also need to enter data into a computer system, review images, and stay updated on company policies. The work environment is fast-paced and requires strong decision-making skills and the ability to multitask. The selected candidate will be expected to work fully onsite and must be able to pass background checks for multiple state licensing.
Must have:
  • High School Diploma or equivalent
  • Pass multiple state licensing background checks and monitoring exams
  • 6-12 months of prior monitoring experience (preferred)
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • Maintain composure in emergency situations
  • Ability to evaluate situations and resolve matters
  • Strong work ethic and contribute to company goals
  • Ability to prioritize in a fast-paced environment
  • Ability to multitask with conflicting events
  • Ability to read and interpret documents
  • Proven record of outstanding attendance and timeliness
  • Ability to be 100% onsite

Job Details

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built. So, we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don’t just want you to work here. We want you to grow and thrive here.

Our customers are protected by live professional monitoring agents - real people who always have their back. Our professional monitoring center is open and delivers fast emergency response 24/7, and our monitoring specialists are expected to work fully onsite using our advanced technology to keep our customers’ homes secure.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You’ll Do:

  • Provide top-tier monitoring support to all customers with a goal of every home secure
  • Receive and respond to multiple emergency and non-emergency camera events by interacting with customers directly or via email communication
  • Ask questions to interpret, analyze and anticipate the situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
  • Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
  • Efficiently review and annotate images, ensuring timely completion of assigned tasks with excellent attention to detail
  • Stay abreast of company policy changes and updates with training material within the dispatcher role
  • Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

What You’ll Bring: 

  • High School Diploma or equivalent
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • 6 months to 12 months of prior monitoring experience is preferred
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations 
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Strong work ethic and the drive to contribute to company goals
  • Ability to prioritize in a fast-paced environment and excellent time management skills 
  • Ability to multitask with different, and sometimes conflicting, events happening at the same time
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Proven record of outstanding attendance and timeliness in a structured environment

Requirements for the Position 

  • Ability to be 100% onsite 
  • We're currently hiring for evening / overnight positions. Consists of two weeks of daytime training. 

Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses: felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person. 

What Values You’ll Share:

  • Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
  • Aim High - Always challenging oneself and others to raise the bar.
  • No Ego - “no job too small” attitude, and open, inclusive and humble style.
  • One Team - highly collaborative approach to achieving success.
  • Lift As We Climb - A track record of investing in developing others and helping others succeed.
  • Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

Similar Jobs

Zinnia - Client Support Analyst I

Zinnia

Nagpur, Maharashtra, India (On-Site)
2 Weeks ago
PivotRoots - Senior Paid Search Executive

PivotRoots

Sydney, New South Wales, Australia (Hybrid)
2 Weeks ago
Nintendo - CONTRACT - Localization Specialist (Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
xplor - Account Executive

xplor

(Remote)
2 Months ago
The Walt Disney Company - Cosmetology Specialist

The Walt Disney Company

Florida, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Barracuda Networks  Inc  - Partner Marketing Programs Manager, EMEA

Barracuda Networks Inc

Reading, England, United Kingdom (Hybrid)
1 Month ago
ION - Analyst - LCM - Mumbai - 764

ION

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Crowd Strick - HR Services Specialist - Fixed Term

Crowd Strick

Barcelona, Catalonia, Spain (On-Site)
2 Weeks ago
Nintendo - Manager, Internal Audit

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
Rockstar Games - Associate Production Coordinator, DevOps

Rockstar Games

New York, New York, United States (On-Site)
3 Weeks ago
Testronic - Video Game Tester

Testronic

Masovian Voivodeship, Poland (On-Site)
4 Weeks ago
Capgemini - Business Advisor - B

Capgemini

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
PwC - Workforce Transformation Senior Manager

PwC

Singapore (On-Site)
7 Months ago
VX Media - Showroom Coordinator Intern *UNPAID*

VX Media

New York, New York, United States (On-Site)
7 Months ago
Lionsgate - Business Analyst - IT, PMO - Office of the CIO

Lionsgate

Santa Monica, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Richmond, Virginia, United States

IManage - Manager, Sales Development

IManage

Chicago, Illinois, United States (Hybrid)
2 Months ago
Google - Senior Digital Strategy Lead, Accelerated Growth Team

Google

New York, New York, United States (On-Site)
4 Weeks ago
Barracuda Networks  Inc  - Cybersecurity Engineer

Barracuda Networks Inc

Chelmsford, Massachusetts, United States (Hybrid)
2 Months ago
CyberArk - Tech Alliances Solutions Specialist

CyberArk

United States (On-Site)
2 Weeks ago
Sbm management - Custodial Lead

Sbm management

Florence, Kentucky, United States (On-Site)
4 Weeks ago
Moloco - Software Engineer, Ads Infrastructure - Measurement

Moloco

Seattle, Washington, United States (On-Site)
2 Weeks ago
PlayStation Global - Production Lead

PlayStation Global

United States (Remote)
1 Month ago
Google - SoC RTL Security Design Engineer

Google

Sunnyvale, California, United States (On-Site)
3 Weeks ago
Dave Ramsey - Marketing Graphic Designer

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
1 Week ago
Moloco - Product Counsel

Moloco

Redwood City, California, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Richmond, Virginia, United States (Hybrid)

Richmond, Virginia, United States (Hybrid)

Atlanta, Georgia, United States (On-Site)

Richmond, Virginia, United States (On-Site)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by SimpliSafe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug