Owner Relations Agent
Job Description
- Answer owner relations calls on revenue, land, JIB, A/R, A&P.
- Log and follow up on owner inquiries in case tracking system.
- Respond promptly, build relationships, and manage difficult situations.
- Ensure accurate, timely, and friendly responses.
- Maintain calm, non-defensive, and respectful demeanor.
- Participate in cross-training for skill development and business improvement.
- Manage multiple tasks and clients simultaneously.
- Professionally interface with clients via phone and email.
- Work independently and collaboratively in a team.
- Strong organizational skills, prioritization, and meeting deadlines.
- Excellent written, oral, and interpersonal communication skills.
- 2-5 years experience in revenue accounting, land, JIB, A/P, regulatory, marketing, or production.
- Proficiency in Microsoft Office and oil and gas software.
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA)
- Commuter benefits
- Lifestyle & Wellbeing Program
- Pet Insurance
- Variable Compensation (bonus)
Description
Why YOU want this position
The company is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Its innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. The company is a strategic partner to more than 6,000 customers in 50 countries.
We are currently seeking an agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.
Performance Objectives
- Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
- Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
- Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
- Ensure the response and manner is done in an accurate, timely and friendly manner
- Manage emotions (calm, non-defensive, respectful)
- Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience
Competitive Candidate Profile
- Demonstrated ability to manage multiple tasks and clients.
- Ability to multi-task between several critical client situations at the same time
- Ability to professionally interface with clients over the phone or through email.
- Strong self-motivation, and the ability to work both independently or with a team.
- Strong organizational skills, sets priorities, and meets deadlines.
- Excellent written, oral, and interpersonal communication skills.
- 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
- Proficiency in all Microsoft Office applications and various oil and gas software programs.
- High School degree or equivalent
The company offers comprehensive benefits to our employees to include:
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA), Commuter
- Lifestyle & Wellbeing Program
- Pet Insurance
This role is eligible for: Variable Compensation
Salary Range: $50,000 - $55,000 + bonus
