Partner Manager, System Integrator

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

What you'll do:

As a foundational member of Sierra’s Partnerships team, you will be responsible for launching, growing, and managing our Certified Partner Program. You’ll work directly with leading firms to extend Sierra’s capacity to deliver and to unlock new customer opportunities. This role sits at the center of Sierra’s go-to-market strategy, interfacing with customers, partners, and internal teams to deliver agentic AI at scale.

In this role, you will engage with all levels of our partner organizations and Sierra’s internal stakeholders to:

• Build and operationalize the Certified Sierra Partner program - from onboarding and certification to commercial deal structures.

• Manage strategic partnerships across delivery, co-selling, contracting, and enablement, acting as the single-threaded owner of the relationship.

• Drive joint go-to-market efforts with partners, ensuring clear alignment on account ownership, pricing structure, and deal registration.

• Oversee the partner training and certification pipeline, including developer screening, training, and quality oversight in early deployments.

• Lead cross-functional coordination with Product, Legal, Sales, and Engineering to ensure partner-led engagements meet Sierra’s standards of quality, value, and customer trust.

• Develop scalable systems for evaluating partner performance, tracking lead flow, and surfacing insights across the partner ecosystem.

What you'll bring:

• Partnership Expertise: 6+ years in partnerships, business development, or channel strategy roles, ideally in B2B SaaS, AI, or enterprise services.

• Commercial Acumen: Deep experience structuring and negotiating complex partner agreements, including revenue sharing, platform pricing, and delivery ownership.

• Operational Execution: Demonstrated ability to build and scale partner programs - including onboarding, certification, enablement, and performance management

• Cross-Functional Leadership: Proven success aligning internal stakeholders across legal, sales, engineering, and product to drive partner and customer outcomes.

• Communication Skills: Exceptional written and verbal communication, with fluency in both executive alignment and technical enablement.

• Execution Under Ambiguity: Comfort scaling 0-to-1 initiatives with minimal precedent, while driving clarity and momentum in fast-evolving environments.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension) with Sierra match

• Parental Leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized 

• Discretionary Benefit Stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.