Partner Success Manager
Job Summary
Job Description
The Partner Success Manager will manage business relationships with Barracuda MSP partners to ensure their needs are met. This includes managing an assigned group of partners, checking in with them to ensure successful product implementation, monitoring accounts, and resolving technical and service issues. This role offers an excellent opportunity to learn about the business, cloud technology, and account management. The role involves building and maintaining strong relationships, facilitating implementation, monitoring account usage, assisting partners with issues, and gathering technical requirements and feedback. The company serves over 2,000 partners and nearly 40,000 small businesses, helping to ensure no small business fails due to data loss.
Must have:
- 2-4 years of experience in a customer relationship management role.
- Strong interest in technology and business.
- Experience in metrics and process-driven environments.
- Exceptional time management, prioritization, and communication skills.
- Experience with Microsoft Office products.
- Bachelor’s degree or equivalent experience required.
Good to have:
- Salesforce experience is helpful.
8 skills required
Job Details
Job ID 26-069
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Envision yourself at Barracuda:
The Partner Success Manager works with Barracuda MSP partners managing business relationships to ensure that your partners’ needs and requirements are met. Managing an assigned group of partners, you will check in with them to assure successful implementation of our products, monitor accounts and triage technical and service issues. This role is an outstanding opportunity to learn our business, Cloud technology issues and solid Account Management skills.
Barracuda MSP is on the cutting edge of data security, delivering an exceptional customer experience for its channel partners. Serving over 2,000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data loss.
Barracuda MSP is on the cutting edge of data security, delivering an exceptional customer experience for its channel partners. Serving over 2,000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data loss.
What you'll be working on:
- Build and maintain strong relationships within your assigned partners to retain, grow commitment and provide customer resources when needed.
- Facilitate implementation by providing a one-stop point of contact for the Partner during onboarding.
- Monitor account usage, analyzing patterns to determine whether partners behavior indicates a successful deployment and utilization of Barracuda MSP products.
- Work with Support and Sales to get partners the correct assistance for the issues they present.
- Gather partners technical requirements and feedback on products, channel to Sales, Product and Support groups.
What you bring to the role:
- 2 – 4 years related experience in a customer relationship management role.
- Strong interest in technology and business.
- Experience working in metrics and process-driven environments.
- Exceptional time management, prioritization and communication skills.
- Experience with Microsoft Office products.
- Salesforce experience helpful.
- Bachelor’s degree, or equivalent experience required
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
#LI-Hybrid
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