People Hub Coordinator

2 Months ago • All levels

Job Summary

Job Description

Toast is seeking an enthusiastic People Hub Coordinator to join their Global People Shared Services team in India. This role will provide foundational support for employee requests, HR systems, and critical people processes, with a focus on customer experience. Responsibilities include accurate data entry in HR systems like Workday and Greenhouse, maintaining employee records, assisting with employee lifecycle activities such as onboarding and offboarding, managing employee inquiries via a ticketing system, collaborating with teams like Benefits, and keeping internal documentation updated. The role also involves contributing to ad hoc projects and working in a data-sensitive environment, upholding data privacy and confidentiality.

Must have:

Willingness to learn HR/People Operations
Strong attention to detail
Proficiency in computer operations
Effective communication skills
Excellent time management
Positive and collaborative approach

Good to have:

Experience in HR Shared Services
Familiarity with Workday/Greenhouse
Interest in HR systems

4 skills required

4 skills required for this role

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Job Details

Job Title: People Hub Coordinator

Location: Chennai
Shift Hours: 2PM - 11 PM

About Toast:

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Join us in building our Global People Shared Services team (PeopleHub). We are looking for an enthusiastic individual interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub (Shared Services) Manager in India, you will provide foundational support for employee requests, HR systems, and critical people processes. This role offers a fantastic opportunity for someone eager to learn, develop operational skills, and contribute to an exceptional employee experience at Toast.

Key Responsibilities:

Support accurate data entry in HR systems (like Workday and Greenhouse).
Maintain clean and consistent employee records through regular checks and updates.
Assist with employee lifecycle activities such as onboarding, offboarding, and internal changes.
Monitor and manage employee inquiries via the ticketing system, ensuring timely resolution or escalation when required.
Collaborate with teams such as Benefits to address employee questions and support program implementation.
Keep internal documentation up to date, ensuring clarity and consistency.
Contribute to ad hoc projects aimed at improving operations or introducing new programs.
Work in a data-sensitive environment, upholding data privacy and maintaining confidentiality as per company policies.

Qualifications:

Willingness to learn and grow in HR or People Operations.
Strong attention to detail and commitment to accuracy.
Proficiency in basic computer operations and using Google Workspace.
Effective communication skills, with the ability to clearly interact with employees.
Excellent time management and organizational abilities.
Positive attitude and a collaborative, team-oriented approach.
Comfort with following processes and seeking guidance when needed.

Preferred Skills:

Experience in HR Shared Services, customer service, or administrative support.
Familiarity with tools such as Workday, Greenhouse, ServiceNow, or ticketing systems.
Interest in areas such as benefits, onboarding, or HR systems.

If you are passionate about contributing to an innovative, people-centric environment and are eager to learn, we encourage you to apply!

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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