Platform Account Engineer
Job Summary
Job Description
The Platform Account Engineer at Scopely manages and maintains user accounts on various partner platforms (Apple, Google, Steam, Nintendo, Okta, etc.). Responsibilities include developing processes for account creation, modification, and deletion; providing user support; collaborating with IT and security teams; managing Apple App Store and Google Play accounts and certificates; working with the development team on app signing and deployment; ensuring app compliance with platform policies; troubleshooting deployment and signing issues; managing app transfers between accounts; and ensuring accurate documentation of all transfers. The ideal candidate possesses a Bachelor's degree or equivalent experience in a related field, experience with user account management tools, a strong understanding of security best practices, excellent communication skills, strong problem-solving abilities, and experience managing App Store and Google Play accounts and certificates.
Must have:
- User account management experience
- Experience with Apple App Store and Google Play
- Strong understanding of security best practices
- Excellent communication skills
- Problem-solving and organizational skills
4 skills required
Job Details
Description
Scopely is looking for a Platform Account Engineer to join our IT team in Mexico City on a hybrid basis.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.
What You Will Do
The Platform Accounts Engineer will manage and maintain all user accounts on our various partner platforms. The successful candidate will work closely with the development and IT teams to ensure a seamless experience, both during normal operations and during integrations. Additionally, the candidate will handle the Apple App Store and Google Play accounts and their certificates and app transfers.
- Manage and maintain all user accounts on our various partner platforms (Apple, Google, Steam, Nintendo, Okta, etc.)
- Develop and implement processes for creating, modifying, and deleting user accounts on various cloud vendors
- Provide support to users who encounter issues with their accounts.
- Collaborate with IT to resolve user account-related issues.
- Collaborate with the security team to ensure that user accounts are secure.
- Manage Apple App Store and Google Play accounts and certificates.
- Work with the development team to ensure that our mobile apps are accurately signed and deployed.
- Stay up-to-date with the latest updates to the Apple App Store and Google Play policies, and communicate relevant updates to the game teams if needed.
- Ensure that all Scopely apps on the Apple App Store, Google Play, Steam, etc., are up-to-date and in compliance with policies.
- Troubleshoot issues related to app deployment and signing.
- Manage app transfers between accounts on the Apple App Store and Google Play.
- Ensure accurate implementation and detailed documentation of all app transfers.
What We’re Looking For
- Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a related field.
- Experience with user account management tools and systems.
- Strong understanding of security best practices.
- Excellent interpersonal, written, and verbal English communication skills
- Strong problem-solving skills.
- Detail-oriented with excellent organizational skills.
- Experience managing Apple App Store and Google Play accounts and certificates.
- Experience managing app transfers on the Apple App Store and Google Play.
- Willingness to learn and integrate new products and platforms
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
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