Platform Monitoring Engineer (Incident Management)

2 Months ago • 5-10 Years • Devops

Job Summary

Job Description

As a Platform Monitoring Engineer, you will be responsible for monitoring platform performance, communicating with merchants during incidents, and collaborating with various teams to improve platform reliability. You'll be involved in 24/7 on-call monitoring, proactively detecting and mitigating risks, and providing feedback to engineering teams. You will also lead initiatives, automate monitoring processes, and contribute to the monitoring playbook. This role requires strong analytical skills, problem-solving abilities, and the capacity to handle complex situations in a dynamic environment. You will be expected to work in early shifts and a 6-day workweek at least twice a month.
Must have:
  • Experience with incident client communication and platform monitoring.
  • Experience with monitoring and logging tools.
  • Excellent analytical and problem-solving skills.
Good to have:
  • Experience with observability platforms like Datadog, Dynatrace, Splunk.
  • Ability to translate complex technical concepts.

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Platform Monitoring Engineer

A team within Global Platform Operations under the Monitoring Engineering pillar exhibits an unwavering attention to detail and a deep understanding of the platform wide monitoring implications to all merchants. 

In this role, you will be on call monitoring platform performance, communicating with merchants, working on monitoring frameworks,  providing feedback to product engineering teams to improve the reliability of the platform. You will initiate and lead initiatives across our platform offerings prioritizing merchant impact to proactively detect any issues and inform merchants quickly. 

What you’ll do

  • You will participate in 24/7 on-call monitoring. Observe platform and merchant performance and detect any issues proactively to mitigate risks in partnership with Engineering teams.
  • Be an expert in communicating with merchants real time during an incident and present the most accurate and updated information to keep them informed. 
  • Working together with Operations, Product, Engineering, and reliability teams to integrate, grow, and continuously improve our monitoring strategy and increase our reliability.
  • Improve operations by leading/project managing initiatives and, or tools—development of automation for effective monitoring. .
  • Investigate alerts and provide feedback to engineering teams to build effective logging and alerts across the platform architecture..
  • Mitigate merchant impact risk by actioning on alerts in partnership with Engineering teams, and contribute to the monitoring playbook by documenting your learnings. 
  • Focus on ruthlessly prioritizing, automating, and scaling every aspect of our detection capabilities.

Who you are

  • You have at least 5 to 10 years of experience with incident client communication and platform monitoring operations.
  • You're willing to participate in the on-call rotation and work in a fast-paced, dynamic environment.
  • You have experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack, etc. 
  • You have experience with observability platforms like Datadog, Dynatrace, Splunk.
  • You have excellent analytical and problem-solving skills, with the ability to analyze complex systems and spot the root cause of issues.
  • You thrive in an environment where collaboration is crucial and where a global approach is key for successful implementation of processes and projects
  • You have a passion for defining and standardizing processes to drive strategic improvement and able to translate complex technical concepts with ease for all non technical audiences
  • You have a natural ability for handling complex situations and multiple responsibilities simultaneously
  • You're a strong team player and thrive in a dynamic environment. 
  • Work schedule: Early shifts (6:30 AM - 3:30 PM IST) with a 6-day workweek at least twice a month (Sunday–Friday or Monday–Saturday).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here

This role is based in our Bangalore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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