Player Experience Manager

Player Experience Manager

Community - Remote

At Uken, we create mobile games that millions of people around the world love to play. We’re looking for a passionate and creative Player Experience Manager to join our team and help us build meaningful connections with our players. This role is about more than managing social channels - it’s about fostering a vibrant, supportive, and engaged community that makes our games come alive.

As a Ukenite, you'll be working on meaningful things like:

• Developing and publishing engaging content (posts, updates, events, contests, newsletters) that keeps players excited and informed
• Fostering positive relationships by responding to questions, feedback, and player concerns in a timely, professional, and approachable manner
• Collaborating with the marketing, design, and product teams to align community initiatives with broader company goals
• Monitoring player sentiment and feedback, reporting community trends and insights to the game team
• Tracking KPIs for community health, engagement, and satisfaction, use data to drive decisions and improvements
• Advocating for innovation within the team, exploring tools for new campaigns, including non-traditional mediums like SMS updates
• Leading planning for new game launches, utilizing market research and creative strategies to attract potential players
• Partnering with internal teams to develop tools or features benefiting the Game Community Management team across all products

Your background should include:

• 4+ years of experience in community management, social media management, or player experience roles (gaming industry strongly preferred)
• A strong passion for mobile games, with knowledge of player communities, trends, and engagement best practices
• Excellent written and verbal communication skills; able to adapt tone for different audiences
• Comfortable working with community platforms such as Discord, Reddit, and social media management tools
• Ability to analyze player sentiment and translate feedback into actionable insights
• Highly organized, proactive, and collaborative, with the ability to manage multiple priorities
• Experience with content creation (basic design, video editing, streaming) is a strong plus
• Experience using AI to streamline workflows, create content, or innovate is a strong plus

We believe in a fun & meaningful work environment:

• You'll be equipped with a high-end laptop, mobile device
• Competitive salary, extended health and dental benefits and allowances
• You’ll work in a collaborative, coaching and mentoring culture
• Remote and in-person team building events and celebrations

About Us

At Uken, we create games that people everywhere love. In 2025, we partnered with Mattel to release Mattel Match: Toybox Unlocked, a match-3 puzzle game that brings beloved toys to life in a playful, nostalgic way. Before that, in 2020, we launched Ava’s Manor, a solitaire renovation game where players renovate and decorate the manner while uncovering mysterious clues and dabbling in a romantic storyline. Who Wants To Be A Millionaire? and Jeopardy! World Tour remains the top two trivia games engaging millions of players around the world every month.

We consider ourselves data-driven designers, technologists, and artists. Through collaboration, we pair the craft of design with feedback and data to deliver a pace and rhythm in each game session that immerses our audience and leaves them wanting more. We have a quirky, nerdy culture that fosters creativity, collaboration, quality ideas, and a data-driven mindset. We believe in moving quickly and improving constantly, and that mantra is reflected in the weekly updates we make to our games and internal technologies. We have an appetite for pushing technical boundaries but with a focus on practical use.

We take entertainment seriously.

Uken welcomes applications from racialized people, Indigenous peoples, people with disabilities, and people from gender and sexually diverse groups who would contribute to the further diversification of our team. Uken is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation for any part of the selection process due to a disability, please contact us at jobs@uken.com