Principal Product Manager - Operations

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
 

We’re looking for a Principal Product Manager to join us in building the world’s most robust ecommerce marketplace prep system. Our combined data, software, and processes ensure we have the scalability, accuracy and speed required to innovatively support the needs of both our full-service brand partners as well as 3PL customers.  As a Principal Product Manager, you will work closely with our Operations teams, UX Designers, and Developers to build new capabilities that further that vision in both existing and new services.

Frequently Asked Questions

What is a day in the life of a Principal Product Manager?

• Own product vision and execution for 0-1 development as well as continuous improvements in our Warehouse Management System.  

• Continuously prioritize product roadmap based on company goals, team KPIs, and executive stakeholder feedback

• Collaborate closely with other PMs for cross-functional deliveries and dependencies 

• Lead end-to-end delivery success (ideation, development, and launch)

  • Discover, define, and measuring opportunities and impact

  • Collaborate closely with stakeholders, UX design, and tech teams to define and deliver solutions at the intersection of our people, process, and technology

  • Clearly capture software requirements; work closely with UX design and tech teams to understand design, front-end, and back-end architecture

  • Define and measure key success metrics

What will I need to thrive in this role?

• Demonstrated ability to perform in top 10% of your colleagues - A clear record of driving forward product initiatives, successful delivery, and achieving results. 

•  Extensive expertise in product management or fields requiring related skillsets (consulting, operations, software development, business intelligence, etc.).

• Excellent leadership and team management skills, with the ability to communicate, inspire and motivate cross-functional teams (both technical and business teams)

• Strong understanding of product strategy, roadmap development, and product lifecycle management 

• Strong prioritization skills and capacity to make tough decisions

• Analytical and data-driven mindset, with proficiency in leveraging data to drive product decisions

• Excellent communication skills to articulate user needs, product value, and engineering scope effectively

• Experience in operations, direct-to-consumer, or e-commerce industry is a plus

• Bachelor’s degree in related field

What will make me stand out during the interview process?

• Executive presence and stakeholder-sense, with the ability to communicate clearly and drive alignment across multiple stakeholders

• Analytical self-starter and fast learner with natural curiosity and a hunger for learning more

• Comfort defining your path in an ambiguous environment

• Familiarity with navigating diverse systems (warehouse and transportation management, etc.)

• Interest in logistics or supply chain domain and solving industry-specific challenges

What is the team like?

You will work closely with your team, consisting of UX designers and software developers located in the US and India as you deliver new features and continuous improvement in our Warehouse Management Software. You’ll collaborate with other PMs for interdependencies and related deliveries and will report to a Director of PM with the Operations organization.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with a hiring manager

• Onsite interviews with panels of department leaders

• Final video interview with a member of the Product team

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.