Product Operations II, Growth

1 Month ago • 4 Years + • Product

Job Summary

Job Description

Nubank is seeking a Product Operations II, Growth professional to lead the Due Diligence team. This role involves serving as a central point for critical banking license initiatives, optimizing operational funnels, and leading the resolution of regulatory audit observations. You will act as the pack lead for a team of 3 engineers and 1 tech manager. Responsibilities include acting as the primary contact for MX Growth, adapting processes to banking requirements, managing audits, owning and optimizing the "confirmed" to "released" funnel, and serving as the central point for managing and resolving regulatory requests. The ideal candidate will have 4+ years of experience, fluency in Spanish and English, and a proven track record in process design and improvement within a business area encompassing third parties.
Must have:
  • 4+ years of experience in similar roles
  • Fluent or native Spanish and English
  • Experience designing and improving processes
  • Tactical stakeholder management experience
  • Experience building partnerships from inception to delivery
Good to have:
  • Genuine curiosity about technical ecosystems
  • Exposure to third party banking integrations
  • Overall business acumen
  • Understanding of unit economics
  • Capacity to navigate ambiguity
  • Experience managing challenging stakeholders
Perks:
  • Nubank equity
  • Health and life insurance
  • Food card
  • 17 days of paid vacation with 25% vacation bonus
  • Holiday Bonus ('Aguinaldo')
  • NuCare (mental health and wellness assistance)
  • NuLanguage (language learning program)
  • Extended maternity and paternity leaves

Job Details

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across
Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.


Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to rebuild them from the ground up, just as we did in our early days. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.
You can read more about it in our blog and get some insights into how we work.

Be the POps responsible for Due Diligence team. This role will involve serving as a central point for critical banking license initiatives, optimizing key operational funnels, and leading the resolution of regulatory audit observations. 

You will be a pack lead of a team of 3 engineerings and 1 tech manager. 

 

As a Product Operations, you're expected to play a pivotal role building different banking integrations with third parties. Responsibilities will include:

  • Act as the primary point of contact for MX Growth. Lead the adaptation of our processes and services to meet banking requirements. Manage and facilitate all related audits.
  • Take full ownership of the funnel steps from "confirmed" to "released" (after registration and before release). Optimize due diligence processes to enhance efficiency and compliance. Proactively monitor and continuously optimize the confirmed to release funnel. Lead and influence platformization efforts, including global investigation services.
  • Regulatory Management: Serve as the central point of contact for managing and resolving regulatory requests. Oversee the implementation of engineering/operation solutions for remediation, where applicable

We're looking for an experienced Product Operations who has:

  • 4+ years of experience in similar roles
  • Fluent or native Spanish and English
  • Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
  • Proven track record designing and improving processes within a business area of the company encompassing third parties. 
  • Overall business acumen. Understanding the unit economics of different financial services products is a plus.
  • Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
  • Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
  • Demonstrable track record of tactical stakeholder management
  • Experience building partnerships from inception to delivery


    Benefits
  • Nubank equity
  • Health and life insurance 
  • Food card 
  • 17 days of paid vacation with 25% vacation bonus 
  • Holiday Bonus ("Aguinaldo") of 30 days of pay per year 
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves

        Diversity and Inclusion at Nu


We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

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About The Company

Nubank was born in 2013 with the mission to fight against the complexity of the financial market to help our customers regain control of their financial lives. We have spent 11 years dedicated to bringing very simple ideas to places no one has ever taken them. For us, past success does not guarantee the future, which is why every day is “Day 1.” Being part of Nubank is embarking on a long-term journey where we know each challenge sparks creativity and innovation, where obstacles become opportunities to go a little further. Recently, we reached the milestone of 100 million customers globally, a significant achievement in our journey, but we know it wasn’t just the customers who chose us. We have over 8,000 Nubankers who choose to work with us daily.

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