Professional Services Engineer

undefined ago • 4 Years + • Software Development & Engineering

Job Summary

Job Description

The Professional Services Engineer at NICE is a customer-facing, billable role focused on providing specialized expertise in NICE products and the contact center industry. This position involves both technical and business tasks, including managing customer expectations, configuring products, coordinating internal activities, and tracking project status. The role also includes leadership responsibilities, serving as a mentor for junior staff. The engineer will be responsible for consultative performance in solution provisioning, implementation, and deployment of technical and business solutions to diverse clients in various information management and contact center environments.
Must have:
  • Provide Staff-level technical configuration and programming.
  • Provide process, data and object modeling.
  • Provide database design, development, and enhancement.
  • Provide technical architecture leadership, analysis, design, development, and enhancement.
  • Maintain Staff-level expertise in contact center technologies.
  • Serve in a project manager capacity for system life cycle development.
  • Develop costing proposals, perform risk analysis, and manage change control.
  • Provide business analysis, user needs analysis and business systems design.
  • Conduct comprehensive cost/benefit analysis and prepare business cases.
  • Present a professional image in conduct, attitude and attire.
  • Assist with client information management standards and technology trends.
  • Contribute to business area assessment, user needs analysis and business systems design.
  • Assist with cost/benefit analysis and business cases for new projects.
  • Supervise junior client staff or sub-contracted personnel.
  • BS/BA in technical or business field or equivalent work experience.
  • 4+ years of professional experience.
  • Experience in communicating at technical and functional levels (Implementation).
  • Deep skills in business analysis/call centers and KPIs (Business Optimization).
  • Professional and confident public presence as a trainer/speaker (Education & Enablement).
  • Deep technical expertise in software engineering, programming, integration, databases (Engineering Services).
Good to have:
  • MBA preferred
  • Prior consulting experience

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.

This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE products based on best practices and customer requirements, coordinating inter-departmental activities within NICE, tracking time and status within NICE systems, and other tasks related to the success of his or her engagement.

The Professional Services Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff.

This position is responsible for consultative performance in all areas related to NICE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.

As a Professional Services Engineer, a Typical Day Might Include the Following:

TECHNICAL

  • Provide Staff-level technical configuration and, in some cases, programming as required.
  • Provide process, data and object modeling in a variety of application and database environments.
  • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
  • Provide technical architecture leadership, analysis, design, development, and enhancement.
  • Maintain Staff-level expertise and currency in industry leading contact center technologies.

PROJECT

  • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
  • Develop costing proposals for projects, perform risk analysis, and manage change control.
  • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
  • Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

  • Present a professional image in conduct, attitude and attire.
  • Assist with the development of client information management standards and evaluation of technology trends.
  • Contribute to business area assessment, user needs analysis and business systems design.
  • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

  • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

To Land This Gig You'll Need:

  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
  • MBA preferred.
  • 4+ years of professional experience beyond education requirements above.
  • Type of experience varies depending on Professional Service Engineers specialization:
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
  • Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
  • Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
  • Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

Bonus Experience:

  • Prior consulting experience.

Similar Jobs

Illumina - Senior Business Process Analyst

Illumina

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Capgemini - Business Analyst

Capgemini

Pune, Maharashtra, India (On-Site)
2 Months ago
Saxo Bank - Senior NAV Developer

Saxo Bank

Gurugram, India (On-Site)
1 Year ago
Luxoft - Business Analyst - ION

Luxoft

Bengaluru, Karnataka, India (On-Site)
8 Months ago
PwC - Assistant Manager – Tax Services

PwC

Colombo, Western Province, Sri Lanka (On-Site)
10 Months ago
Internet Brands - Software Engineer

Internet Brands

Eagan, Minnesota, United States (On-Site)
1 Month ago
NVIDIA - Senior ASIC Power Integrity Engineer

NVIDIA

Massachusetts, United States (On-Site)
3 Months ago
Wind River - Manager, Engineering - Sys

Wind River

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
undefined - Software Engineer, Edge

Canada, Kentucky, United States (Remote)
9 Months ago
Cadence - Lead Application Engineer

Cadence

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Condé Nast - Global Systems Operations Specialist, Salesforce

Condé Nast

London, England, United Kingdom (Hybrid)
1 Year ago
Nagarro - Senior Staff Consultant, Business Analyst

Nagarro

India (Remote)
9 Months ago
Nagarro - Associate Staff Consultant, Business Analyst

Nagarro

Canada (Remote)
9 Months ago
PwC - In_Manager_ Business Analyst_D&A_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Playstation - Growth Marketing Analyst

Playstation

San Mateo, California, United States (Remote)
1 Month ago
entrata - Product Owner

entrata

Pune, Maharashtra, India (Hybrid)
9 Months ago
Apple - Data Scientist

Apple

Sunnyvale, California, United States (On-Site)
1 Week ago
USE Insider - Marketing Operations Manager

USE Insider

Türkiye (Hybrid)
1 Week ago
Philips - Regional Planner APAC

Philips

Singapore (On-Site)
5 Days ago
Revenera - Senior Data Analyst

Revenera

Bengaluru, Karnataka, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Visa - Sr. Site Reliability Engineer, Product Reliability Engineering - Middleware

Visa

Austin, Texas, United States (Hybrid)
7 Months ago
Open Systems Technologies - Retail Processing Lead

Open Systems Technologies

Midway, Kentucky, United States (On-Site)
2 Weeks ago
quience - Creative Director, Social Media

quience

San Francisco, California, United States (On-Site)
2 Months ago
CoinTracker - Recruiter

CoinTracker

United States (Remote)
1 Month ago
Varonis  - Advanced Services Engineer - SME

Varonis

United States (On-Site)
1 Month ago
eBay - Head of US Federal Government Relations

eBay

Washington, District Of Columbia, United States (On-Site)
6 Days ago
Apple - Staff Software Engineer, Security Architecture

Apple

San Diego, California, United States (On-Site)
1 Month ago
zoox - Senior Staff People Partner

zoox

Foster City, California, United States (Hybrid)
5 Days ago
Roblox - Senior Privacy Engineer

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
PermitFlow - Enterprise Account Executive

PermitFlow

United States (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

e2 open - Senior Software Engineer - Hyderabad

e2 open

Hyderabad, Telangana, India (On-Site)
1 Week ago
Crowd Strick - Senior Detections Content Operations Engineer

Crowd Strick

United States (Remote)
2 Weeks ago
Balbix - Staff /Sr Staff/ Principal Engineer - Lakehouse

Balbix

Gurugram, Haryana, India (On-Site)
9 Months ago
Tesla - Application Support Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Contentstack - Senior Software Engineer II

Contentstack

Pune, Maharashtra, India (Hybrid)
1 Month ago
Canonical - Software Engineer, Ceph & Distributed Storage

Canonical

(Remote)
2 Months ago
Tesla - Water & Utilities Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
PhonePe - Integration Engineer

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Months ago
CyberArk - Customer Success Engineer

CyberArk

Israel (Hybrid)
1 Week ago
PwC - Consultant senior SAP Manufacturing | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Manila, Metro Manila, Philippines (Hybrid)

Pune, Maharashtra, India (Hybrid)

United States (Remote)

Cochabamba, Cochabamba Department, Bolivia (Hybrid)

Pune, Maharashtra, India (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Richardson, Texas, United States (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

View All Jobs

Get notified when new jobs are added by Nice

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug