Program Manager, Customer Retention and MIS Programs

1 Month ago • 5 Years + • Program Management • $85,000 PA - $125,000 PA

Job Summary

Job Description

CyberArk is seeking a Program Manager with a strong background in Customer Success to enhance customer outcomes and drive strategic initiatives. This role requires owning and leading cross-functional programs, acting as a liaison between teams, and incorporating customer-centric thinking. The Program Manager will manage project scopes, timelines, and risks, identify workflow gaps, implement scalable solutions, and provide executive-level reporting on program performance. The ideal candidate is a proactive, results-oriented individual with exceptional communication and strategic thinking skills, capable of taking ownership from initiation to completion in a fast-paced environment.
Must have:
  • 5+ years experience in Program Management
  • Strong emphasis on Customer Success/Retention
  • Proven ability to manage complex projects
  • Exceptional written and verbal communication skills
  • Self-starter, thrives in ambiguity
  • Influences without authority
  • Strong understanding of project management methodologies
Good to have:
  • Proficiency with Monday.com or similar PM tools
  • Familiarity with Certinia or similar ERP/PSA systems
  • Experience in SaaS, enterprise software, or technology industries
  • PMP, Agile, or other PM certifications
Perks:
  • Commissions or discretionary bonus
  • Medical, dental, vision, financial, and other benefits

Job Details

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

We are seeking a Program Manager with a strong background in Customer Success to join our dynamic team. This role demands a proactive, results-oriented individual who thrives in a fast-paced environment and can seamlessly bridge cross-functional teams. The ideal candidate is an exceptional communicator, a strategic thinker, and a hands-on executor who takes full ownership of programs from initiation through completion.

Key Responsibilities

  • Program Leadership: Own and drive cross-functional programs that enhance customer success outcomes and strategic initiatives.
  • Stakeholder Management: Act as a liaison between teams, ensuring alignment and effective communication at all levels—executive to individual contributor.
  • Customer Advocacy: Incorporate customer-centric thinking into program planning and execution, ensuring programs directly support customer satisfaction and retention.
  • Project Management: Define project scopes, timelines, resources, and milestones; manage risks and ensure successful delivery.
  • Process Optimization: Identify gaps in current workflows and implement scalable solutions to improve efficiency and performance.
  • Reporting & Analytics: Deliver consistent updates, KPIs, and executive-level reporting to ensure visibility into program performance.

#LI-CT1

  • 5+ years of experience in Program Management with a strong emphasis on Customer Success, Customer Retention or Customer-Facing functions.
  • Proven ability to manage complex projects with multiple stakeholders and competing priorities.
  • Exceptional communication skills, both written and verbal, with the ability to tailor messaging for different audiences.
  • Self-starter who thrives in ambiguity and can take projects from ideation to execution independently.
  • Experience navigating cross-functional environments, influencing without authority, and fostering collaboration.
  • Strong understanding of project management methodologies and tools.

Preferred Qualifications

  • Proficiency with Monday.com or similar project management tools.
  • Familiarity with Certinia (formerly FinancialForce) or similar ERP/PSA systems.
  • Experience in SaaS, enterprise software, or technology industries.
  • PMP, Agile, or other project management certifications a plus.

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $85,000 – $125,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. 
 

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About The Company

CyberArk's mission is to secure the world against cyber threats so together we can move fearlessly forward. CyberArk is a global leader in identity security, helping organizations worldwide protect their most valuable assets and critical infrastructure. They offer a comprehensive platform that addresses the evolving challenges of identity-related risks, providing solutions for workforce access, privileged access, customer access, and machine identity security. CyberArk is committed to innovation and providing cutting-edge security solutions that empower their customers to be more secure and efficient.

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