Project Manager

This position is required to be in-office 2 days a week (Tue/Thur).

Are you a detail-oriented leader who thrives on turning plans into action? Join our dynamic team as a Project Manager, where you'll play a critical role in driving the seamless installation of our cutting-edge product lines. You'll work cross-functionally with teams from Sales, Engineering Services, Client Services, Marketing, and Operations to ensure a smooth delivery from concept to completion.

In this role, you'll be more than just a coordinator—you'll be a strategic partner and problem-solver, ensuring every project aligns with our company’s goals and delivers a top-tier experience to our clients. Your ability to lead with integrity and uphold our core values will be key in shaping the continued success and growth of our organization.

What You Will Do:

• Run assigned projects and accounts as P&L, keeping track of sales revenue associated with the installation and product and assigned costs to ensure that quote margin profiles are maintained.
• Develop and maintain an intimate working knowledge of all product line offerings, along with any options or accessories.
• Work with cross-functional teams to plan, coordinate, schedule, and execute a successful installation and ensure the highest level of customer satisfaction throughout the entire process.
• Assist sales and engineering services in product installation planning and preparation, to drive best in class customer service whilst supporting company key performance indicators
• Manage and lead communication related to the product install to ensure the highest levels of customer satisfaction whilst supporting Full Swing Key performance indicators
• Manage and communicate product information and product changes both internally and externally, ensuring risk’s, budget and company KPI’s are closely managed
• Manage the following product KPI’s,
  • Product and installation budgets
  • Customer Satisfaction
  • Installation Fulfillment levels
• Support the company wide Sales and Operations Planning meeting, by preparing relevant reports and updates to ensure and support and effective S&OP process.
• Lead with a solution and problem solving mindset and lead and drive continuous improvement activities in support of improving client satisfaction and company wide goals

Work Environment

This job operates in a professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel

This position requires up to 15% travel. Some of the travel may be international.