Project Operations Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Manager, Issuing

As a Project Operations Manager, you will focus primarily on the delivery and execution of complex global projects for our clients. These projects would range from Issuing programs in different regions, based on the handful of use cases available, to the rest of the Embedded Financial Products (like Business Accounts and Capital). Your role will be focused on making sure that the right products are given to the merchants, managing expectations in terms of the availability of the features and having a long term vision and strategy for the implementation of the project.

As an expert driving complex technical and operational roll-outs, you will interact and work closely with internal and external stakeholders in order to create a seamless service deployment experience for clients looking to go live on our platform. You will do this by using your experience in integrating systems and superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction on one end to verifying correct configurations at the other.

What you'll do

- Manage the project lifecycle from start to finish, ensuring that our clients are fully prepared to roll-out Adyen’s solution
- Work closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure a smooth rollout
- Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties
- Provide guidance on Adyen’s EFP product and advise on the solution that best fits clients’ business needs
- Deliver clients’ feedback to internal teams to identify challenges and improve our product and services
- Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes
- Contribute to internal process improvement initiatives to help our business scale
- Responsible for managing 5-10 projects at any given time with a project duration ranging from 6 months to 2 years

Who you are

- 3+ years experience with setting-up complex (ideally technical) projects with multiple stakeholders. Experience in Issuing specifically, or Payments industry & Technical Background is a plus
- Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions
- Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision
- Able to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate. Having work experience abroad and/or in multicultural teams is a plus
- Fluency in both spoken and written English. Any additional languages will be considered a plus (preference for French and Spanish)
- Must be willing to travel, both domestically and internationally where required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.