QA Tester

Who we are:

PikPok is a global video game studio with more than 25 years of experience, with offices in New Zealand and Colombia. In New Zealand, we operate as a medium-sized company, while the current structure in Colombia is that of a small business. Our team is multicultural, making English the primary working language.

We have a portfolio that spans games at various stages of the product lifecycle, supported by diverse revenue models, with a presence on mobile, PC, consoles, and virtual reality platforms. Today, we distribute our titles in more than 30 countries, connecting with players around the world.

About the role:

We are looking for a QA tester who understands project contexts, takes an active role in planning and executing product goals and features, is self-managed, and applies critical thinking to resolve roadblocks or issues. We want someone with a mature and professional attitude who knows how to work in a team.

We encourage you to apply even if you are hesitant about meeting every single requirement. Our ideal candidate is not a pre-existing perfect fit but an individual who is curious and eager to learn, with the core skills and knowledge to succeed in this role. We believe that valuable skills are gained from a variety of experiences, including those from non-traditional paths or periods of caregiving. Our commitment to flexible work arrangements and a supportive environment reflects our belief that a rewarding career should integrate with a full life. If this role excites you and you're passionate about growing with us, we strongly encourage your application.

The QA Tester’s responsibilities include:

• Ensure the alignment of QA activities with the project, area, and company context by understanding the video game lifecycle, design requirements, and user expectations.
• Design, maintain, and continuously improve comprehensive test plans within test management tools, ensuring they accurately reflect the latest product updates.
• Set up and maintain test environments and tools to ensure reliable and realistic testing.
• Oversee and ensure the overall quality, functionality, and consistency of the game throughout its entire lifecycle.
• Execute and monitor test cases to evaluate functionality, performance, and overall gameplay experience.
• Manage the defect lifecycle by tracking, verifying, and ensuring timely resolution of issues.
• Communicate clear and timely updates on test results, product quality, and risks, providing actionable insights to support decision-making and enhance the overall gameplay experience.
• Document lessons learned and share best practices to improve QA processes, team efficiency, and product quality.

The QA Tester’s required knowledge and experience should include:

• The ability to collaborate effectively within international and multicultural teams, valuing diverse perspectives and actively sharing knowledge.
• English proficiency at a B2 level or higher, with strong written and verbal communication skills for documentation, coordination, and reporting.
• Ideally, 6 months of experience in software testing, quality assurance, or related areas experience in game testing is a plus.
• Ideally, a Bachelor’s degree in a related field, such as Game Development, Systems Engineering, Computer Science, or similar technology disciplines.
• A solid understanding of the game development lifecycle, from prototype to live operations, and how QA contributes throughout each phase.
• Foundational knowledge of software testing, including functional, regression, smoke, and exploratory testing, as well as basic acceptance criteria.
• Hands-on experience with issue tracking tools (such as JIRA) and familiarity with standard workflows for logging, prioritizing, and verifying defects.
• Familiarity with test management platforms (e.g., TestRail) to design, execute, and track test cases, ensuring traceability between requirements, tests, and issues.
• Strong attention to detail and clear documentation skills, including the ability to write precise reproduction steps, expected results, and attach supporting evidence.

Other desirable knowledges

• Basic programming knowledge, particularly in scripting or object-oriented languages (such as Python, C#, or JavaScript), to support technical understanding and communication with development teams.

• Familiarity with basic scripting or automation testing tools, enabling the creation or maintenance of automated test cases and supporting efficiency in repetitive testing tasks.
• Understanding of performance testing principles, including the use of monitoring tools and the ability to interpret key performance metrics (FPS, memory usage, latency, stability, etc.) to identify potential issues affecting player experience.

Benefits

• Hybrid work. PikPok has a flexible approach to splitting your time between working in the office and working from home.
• Health insurance.
• One-time home buyer bonus.
• Staff referral recruitment bonus.
• Partial rebate on mobile phone and tablet upgrades.
• Monthly self-directed Lab Days, annual game jams, and a variety of training and learning opportunities.