RCC Sales & Setup Supervisor
Job Summary
Job Description
As an RCC Sales & Setup Supervisor, you will oversee daily supervision and administrative duties. You will lead others, drive performance, and develop specialists within the Retail Customer Care organization. The role involves fostering a culture of inclusion, diversity, and support. You will manage your team to deliver exceptional customer experiences, whether through pre-sales support via chat/phone or through the Personal Setup program. You'll be part of a team dedicated to creating magical digital experiences and ensuring each customer feels valued.
Job Details
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Sales and Setup Supervisor to help us do extraordinary things. In this role, you will be responsible for daily supervision and administrative activities, leading others, driving performance, and developing specialists in the Retail Customer Care organization. You feel passionate about people leadership and will advocate for customer, specialist, and business needs to drive operational and continuous improvements. You will actively reinforce and foster a culture of inclusion, diversity, support, debate, wellness, and growth. A key part of the role is performance managing and leading your team to create world class customer experiences. Teams either provide pre-sales support to Consumer, Education and Business customers through chat and/or phone contacts, or they help customers learn more about our amazing products and services through the Personal Setup program.
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