Job Description
The Recreation Host at Hong Kong Disneyland Resort Hotels is responsible for managing and operating recreation facilities, ensuring a magical guest experience. Responsibilities include overseeing the swimming pool, gym, tennis court, multi-court, and playrooms; responding to guest inquiries; organizing activities; handling cash; conducting events and team building activities; performing cleaning duties; and handling administrative tasks like preparing letters, inputting data, and procuring materials. The role requires strong communication skills in Cantonese, English, and Putonghua, though non-Chinese speakers are welcome. Shift work is required, operating 365 days a year.
Good To Have:
- First-aid & AED certificate
Must Have:
- Manage recreation facilities
- Deliver quality guest service
- Organize activities
- Handle cash & admin tasks
- Cantonese, English, Putonghua
Job Summary:
For many of our Guests, staying at one of the Hong Kong Disneyland Resort hotels is a dream come true. As one of the team members there, you will be responsible to manage the operation of the Recreation facilities and deliver quality guest service in order to create magical experience for the guests!
Responsibilities:
- Conduct daily operations of recreation facilities, including swimming pool, gym, tennis, multi court & playrooms.
- Respond to Guest’s inquiries and concerns & deliver quality guest service especially guest interaction.
- Explore and organize new activities for playroom & festival activities.
- Responsible for cash handling at playroom.
- Conduct special events (e.g. birthday party) and team building activities for corporate guests.
- Perform cleaning duties (e.g. pool furniture, game equipment, etc) in the hotel recreation areas.
- Handle administrative tasks including preparation of hotel guest letter, daily attendance data input, activities proposal, assigned work progress report, procurement of team operations materials, etc.
- Perform assigned side duties (e.g. store room operations, ensure equipment procurement, playroom operations materials procurement, etc.).
Basic Qualifications:
- Communication skills – Ensure effectiveness and efficiency when working with colleagues and superiors.
- Language: Cantonese, English, Putonghua – communicate with guests from foreign countries and Mainland China. (Non Chinese speaking candidates are welcome!)
Preferred Qualifications:
- First-aid & AED certificate – For providing first-aid treatment to guests if necessary.
Additional Information:
SCHEDULE AVAILABILITYOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company. Actual work schedule and number of work days per week depend on workload demand.
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