Project description

Technology Division is seeking a talented and motivated individual for a Network Analyst position. Responsibilities will include the operational support and maintenance of the enterprise branch network, cloud-based infrastructure architecture and management, SDWAN implementation & support, documentation and implementation of new solutions, and working high level network escalations from our branch teams. If you are looking for a new and exciting career opportunity and possess three or more years of network support experience, this may be the ideal opportunity for you.

Responsibilities

• Provide network engineering resources to support branch network services during Client's off-hours: 7 pm CT to 6 am CT.
• Utilize Edward Jones tools and processes
• Service Management: Incident, Change, Service Requests, etc.
• Implementation tools and processes
• Monitoring and reporting tools
• Monitor and test network performance and provide network performance statistics and reports
• Review reports and real-time monitoring to identify potential issues with network circuits
• Assist with upgrades to branch network devices such as Meraki switches, VeloCloud SDWAN devices, and Cradlepoint cellular backhaul devices. (To be implemented outside of core business hours.)
• Configure and install/update software, routers, and other network devices
• Perform reboots of branch PDUs and modems on regular basis
• Identify potential automation opportunities
• Identify, troubleshoot, resolve, and document network connectivity and performance issues
• Liaise with vendors, other IT personnel, and contract teams as they relate to service requests and issue resolution during shift hours.

Skills

Must have

• Bachelor's degree is preferred or equivalent work experience/certifications in technology
• Three or more years of experience supporting network hardware
• Three or more years of experience with enterprise network solutions and technologies
• Strong analytical network troubleshooting skills to solve complex issues
• Experience with SDWAN Design, Deployment & Support
• Experience with Cloud Based Architecture & Management
• Experience with Cellular and Wireless technology and support
• Experience with packet/protocol analyzers, and network management/monitoring tools
• Excellent communication (written and verbal) and interpersonal skills
• Excellent organizational and time management skills
• Ability to work in a team environment and/or as an individual contributor

Nice to have

Other

Languages

English: C1 Advanced

Seniority

Regular