Retail Associate (Food & Beverage)
About the job
Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!
Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.
What You Will Be Doing:
- Maintain the Environment: you'll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests. This includes supporting the VR experience and occasional Food & Beverage operations as needed
- Job Mastery: master and be able to assist in training new hires at the Guest Experience Guide level
- Live the Sandbox VR Way: exceed expectations of our guests by promoting our culture, mission, and core values. Making a guest happy makes your day!
- Deliver an Incredible Guest Experience: you'll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends. You’ll also be responsible for serving guests, accurately ringing food & beverage sales and ensuring Sandbox VR is meeting expectations for guests to enjoy all combinations of services available.
- Technical Support and Troubleshooting: partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day-to-day operations.
- Collaboration: you’ll be asked to partner with management and other team members for ad hoc projects and other operational duties that might arise in a fast-growing startup company.
- Safety and Cleanliness: ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team. Keeping the seating, food service, and dining areas clean, stocked, and organized, including washing, rinsing, and sanitizing bar ware, dishes, utensils, and other equipment. Making sure that all company, local, and state food safety standards and regulations are maintained at all times. Conducting alcohol and age restriction control in accordance with company policies.
- Communication: consistently and effectively identify and communicate store issues, project updates, and ideas with the management team
What We Are Looking For:
- Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our team alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.
- Food Handling: Must be willing and able to present a Certified Food Handler Card/Certification within 30 days of hire, and familiarity with local food and beverage sanitary requirements
- Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.), or climb stairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.
- Team First Mentality: At Sandbox VR we live by the team-first mentality. You’ll be expected to bring a positive attitude, collaborate and work effectively with your team especially during high volume/intensity situations.
- Work Ethic: We are building the future of entertainment, so we are looking for people that thrive in a self-starter fast-paced environment required to deliver a white-glove experience for our guests. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.
Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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