Revenue Operations Specialist

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As a Revenue Operations Specialist with EIG, you will be joining our Agency Management Team to optimize Kin’s decline monetization and cross-sell funnels. You will primarily own increasing the quantity and quality of internal leads from the Kin Reciprocal that connect with our EIG Sales Agents. To do this, you will work cross-functionally with the Kin Revenue Operations Team, EIG Management Team (especially EIG Sales and Business Analytics) to design and implement data-driven strategies that optimize key parts of EIG’s internal lead acquisition funnel.

Here, you will get to be part of a team while bringing your problem-solving skills to the table. Additionally, you will have the chance to collaborate with internal stakeholders to help improve our processes moving forward and be a crucial part of the team. To be successful in this role, it is crucial that you are a fast learner willing to work hard to understand a variety of systems and departments.

A day in the life could include:

• Designing and optimizing lead workflows and automations to drive stronger performance.

• Partnering closely with Kin Revenue Operations and EIG Sales/Business Analytics to identify, implement, and improve tools and integrations.

• Building and maintaining dashboards and reports to track KPIs and uncover insights.

• Running A/B tests to improve lead transfer and conversion rates by segment.

• Investigating trends—good or bad—in lead performance and recommending data-informed solutions.

• Acting as the main point of contact for EIG’s lead qualification tools (CRM, Regal, AI Voice, etc.).

I’ve got the skills… but do I have the necessary ones?

• 3+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a similar function.

• Proven ability to make data-driven decisions and translate analysis into action.

• Strong cross-functional collaborator with excellent communication skills.

• Experience working with CRM platforms like HubSpot, Salesforce, or similar systems.

Bonus Points:

• Experience in a high-growth or startup environment

• Insurance industry background, especially in personal lines or agency sales

• Familiarity with outbound dialer systems like Regal

• Exposure to AI tools or emerging customer engagement tech

Oh, and don’t worry, we’ve got you covered!

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we are also excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• Flexible PTO for exempt employees, along with 8 company-observed holidays

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents

• Continuing education and professional development opportunities

Kin will accept applications for the role until September 29th, 2025

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.