Risk User Experience Manager

3 Months ago • 2 Years + • Risk Management • $108,500 PA - $150,700 PA

Job Summary

Job Description

Mercury is seeking a Risk User Experience Manager to lead a team of risk experts focused on making financial risk decisions while ensuring excellent user experiences. The team handles transaction limit increases, makes decisions on queued payments, and escalates suspicious behavior. As a people manager, you will oversee projects, implement product solutions, and improve team efficiency through training and tooling enhancements. You will also contribute to day-to-day operations by providing guidance on complex investigations.
Must have:
  • 2+ years of people management experience
  • Experience in banking or fintech in the risk space
  • Product sense and knowledge of banking products
  • Track record of scaling operational teams

Job Details

For the longest time, banking* has only really served one purpose, holding money securely. In doing so, it’s also slowed us down and overcomplicated things. That’s where Mercury comes in. Banking should do more and we’re on a mission to make that happen through powerful banking solutions and simplifying all of the financial workflows that come with managing a business. To accomplish this end, we also need to ensure the trust and safety of our customers, partners and ecosystem. Thankfully, Mercury has a world class Risk team to detect and mitigate any threats. And this team is growing. We’re looking to bring on a Risk User Experience Manager to lead a team of risk experts responsible for making financial risk decisions, all while providing best-in-class user experiences.

The Risk User Experience team responds to transaction limit request increases, makes risk decisions on queued payments, and leverages general risk knowledge to escalate suspicious or high risk behavior to relevant teams. As a people manager, you’ll help the team scale by overseeing projects, implementing product solutions to complex problems, and bringing operational rigor and resilience to the team. You’ll play a critical role in helping the team navigate ambiguity and ensuring that the team is supported by laying the groundwork for scale. 

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A; and Evolve Bank & Trust; Members FDIC.

Here are some things you’ll do on the job:

  • Hire and lead a team that is efficient, competent, and extremely resourceful in helping resolve user inquiries and making critical financial risk decisions
  • Improve team efficiency and effectiveness by setting performance goals and monitoring performance metrics at an individual and team level
  • Work cross-functionally to improve our product, investigate thorny technical (either engineering or banking-related) issues, and fix bugs
  • Identify and drive forward opportunities to improve efficiency through training, process enhancements, and technology (tooling) improvements
  • Help the team work towards extremely high standards on quality by conducting sampling and quality control reviews of key workflows
  • Contribute to day-to-day operations by providing guidance on complex, in-depth, cross-product investigations

You should:

  • Have 2+ years of people management experience
  • Have experience working in banking, fintech, or other financial services in the risk space.
  • Have product sense and knowledge of banking products (e.g., ACH, International Wires, SWIFT, checks, and debit cards)
  • Have a strong track record of scaling operational teams and programs through process and tooling enhancements
  • Be a highly motivated people leader, comfortable working within a high risk environment under minimal supervision
  • Be extremely comfortable handling escalations and provide exceptional judgment in high-stakes, high-risk environments
  • Enjoy learning new systems and processes in a fast paced environment
  • Have excellent written and verbal communication skills
  • Be obsessed with quality

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 USD

US employees outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $108,500 - $135,600 USD

Canadian employees (any location): CAD $113,900 - $128,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

#LI-AR1

Similar Jobs

appier - Machine Learning Engineer Intern

appier

Taipei City, Taiwan (On-Site)
2 Months ago
QuinStreet - Outbound Sales Specialist

QuinStreet

United States (Remote)
3 Months ago
deel. - Payroll Implementation Manager

deel.

Poland (Remote)
3 Weeks ago
Survay Monkey - Manager - Expansion Sales

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
1 Month ago
DataVisor - Software Engineer

DataVisor

Calgary, Alberta, Canada (Remote)
3 Months ago
Ion - Junior Consultant - Risk Advisory, Italy

Ion

Pisa, Tuscany, Italy (On-Site)
10 Months ago
Greenworks Sunrise Global Marketing - Safety & Risk Management Manager

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
1 Month ago
FalconX - Head of Risk

FalconX

Malta (On-Site)
3 Weeks ago
Capgemini - GRC (Governance, Risk & Compliance)

Capgemini

Mumbai, Maharashtra, India (On-Site)
3 Months ago
OKX - Specialist, Risk Ops (Payment Risk)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Clearwater Analytics - Enterprise Sales - Asset Management - FraBeLux

Clearwater Analytics

London, England, United Kingdom (On-Site)
1 Month ago
Workato - Business Technology Support Analyst

Workato

Muntinlupa, Metro Manila, Philippines (On-Site)
3 Weeks ago
Aristocrat - Solutions Architect

Aristocrat

London, England, United Kingdom (Hybrid)
5 Months ago
USE Insider - Customer Success Operations Specialist

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
10 Months ago
Diligent Corporation - Advisory Specialist I

Diligent Corporation

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Nice - Sales Operations Analyst

Nice

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
FICO - Platform Solution Sales Executive

FICO

State Of São Paulo, Brazil (On-Site)
2 Months ago
Rackner - Solution Architect Lead

Rackner

(Remote)
3 Months ago
Rippling - Implementation Manager, Channel

Rippling

United States (Remote)
3 Weeks ago
Varonis  - Manager of Customer Success

Varonis

United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

pentair - Manufacturing Material Handler

pentair

New Brighton, Minnesota, United States (On-Site)
4 Weeks ago
Zeeco, Inc. - Materials Coordinator

Zeeco, Inc.

Broken Arrow, Oklahoma, United States (On-Site)
3 Weeks ago
Glean - Head of Sales, Americas

Glean

United States (Remote)
1 Month ago
Salesforce - Forward Deployed Engineer - Deployment Strategist (Multiple Levels)

Salesforce

Bellevue, Washington, United States (Remote)
3 Weeks ago
Fox Factory - Machine Operator - Weekend

Fox Factory

Coldwater, Michigan, United States (On-Site)
3 Weeks ago
Axel springer - Senior Account Manager

Axel springer

New York, United States (Hybrid)
1 Month ago
Roblox - Engineering Manager, Consumer Platforms (Web)

Roblox

San Mateo, California, United States (On-Site)
2 Months ago
TransUnion - Senior Analyst - Financial Services

TransUnion

White Plains, New York, United States (Hybrid)
1 Month ago
WebFX - Jr. Social Media Ads and Analytics Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
10 Months ago
Snyk - Executive Assistant

Snyk

Boston, Massachusetts, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Risk Management Jobs

Salesforce - Analyst, Risk & Insurance

Salesforce

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
bytedance - Payment Risk Strategy Expert - Global Payment

bytedance

Singapore (On-Site)
4 Months ago
nubank - Operational Risk Specialist

nubank

Mexico City, Mexico (On-Site)
1 Month ago
London stock Exchange - Senior Specialist, Corporates, Risk Intelligence

London stock Exchange

Frankfurt Am Main, Hessen, Germany (On-Site)
2 Months ago
Dynamis Inc - Risk & Mission Assurance Control Systems Cyber Consultant

Dynamis Inc

Arlington, Virginia, United States (On-Site)
1 Month ago
Bally's Interactive - Risk & Fraud Analyst

Bally's Interactive

Jersey City, New Jersey, United States (On-Site)
3 Years ago
Monzo - Head of Credit Risk, EU

Monzo

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Ion - Senior Risk Analyst, Italy

Ion

Collecchio, Emilia-Romagna, Italy (On-Site)
10 Months ago
Bosch Group - Manager - Export Control Governance and Risk Management

Bosch Group

Farmington Hills, Michigan, United States (On-Site)
1 Month ago
Visa - Sr. Director, Enterprise & Operational Risk Management

Visa

Atlanta, Georgia, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Mercury

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug