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At Mercury, we are seeking a Senior Manager, Engineering Operations to partner with the VP of Engineering and leadership to shape how the engineering team works. This role involves driving strategic initiatives across engineering, including hiring, onboarding, metrics, budgeting, and tooling. You will design and execute programs for AI adoption, improve core processes like planning and incident management, and orchestrate department-wide initiatives to build an environment of operational excellence.

Senior Ongoing Due Diligence L&D Specialist

In 1969, Apollo 11 became the first spacecraft to land humans on the moon, a feat that depended on rocket science, and also on the seamless integration of more than 55,000 components inside the command module. Behind every launch window, subsystem handoff, and re-entry angle was an ecosystem of operations: test protocols, logistics systems, all kinds of cross-team communication and so much more, all humming in the background to ensure mission success. This orchestration was an integral part of translating ambition to achievement.At Mercury, we build products that help startups and growing companies manage their finances. We believe that the way we build is a key ingredient in the success of what we build. As our engineering team scales, we're looking for a Senior Manager, Engineering Operations to help shape how the team works. You’ll partner closely with the VP of Engineering and engineering leadership to help us operate with precision and purpose.While this role is a “team of one” today, it has the scope and trajectory to grow into an Engineering Operations team.If you believe that operations is a craft, this could be a great fit for you.In this role, you will<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems.</li><li class="leading-relaxed">Design and execute programs to enable and expand AI adoption for coding assistance and in-product features.</li><li class="leading-relaxed">Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale.</li><li class="leading-relaxed">Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process.</li><li class="leading-relaxed">Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work.</li></ul>Example projects<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Coordinate an org-wide technical infrastructure upgrade.</li><li class="leading-relaxed">Incorporate AI-related skills in our leveling guide.</li><li class="leading-relaxed">Identify an efficient path to consistent project reporting while preserving team autonomy.</li></ul>What you bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company.</li><li class="leading-relaxed">Experience managing complex engineering programs and initiatives at scale, and measuring impact through data.</li><li class="leading-relaxed">Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work.</li><li class="leading-relaxed">Thoughtful systems thinking—you’re able to take a holistic view of the situation or engage with the details, depending on the need of the hour.</li><li class="leading-relaxed">Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals.</li></ul>Bonus pointsWhile these are not absolutely necessary, it will accelerate and expand your impact if you:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a background in software engineering.</li><li class="leading-relaxed">Have helped shape Engineering-wide or company-wide strategy through operational leadership.</li><li class="leading-relaxed">Have navigated fintech, banking, or other regulated, security-sensitive environments.</li></ul>Why join us?Mercury is redefining banking* for startups, combining a deep understanding of customer needs with cutting-edge technology. As the Senior Manager - Engineering Operations, you’ll have the opportunity to shape how the engineering organization at Mercury continually raises the bar in delivering great products. You’ll join an organization that values integrity, innovation, and an unwavering commitment to excellence.The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.Our target new hire base salary ranges for this role are the following:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">US employees (any location): $239,000 - 298,900 USD</li><li class="leading-relaxed">Canadian employees (any location): CAD 225,900 - 282,400</li></ul>*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a> on January 22, 2024.<a href="https://getcovey.com/nyc-local-law-144" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Please see the independent bias audit report covering our use of Covey for more information.</a>#LI-ME1

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.As an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.We are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.This is a hybrid role based out of our NYC HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential Job Duties</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible for driving new business logos, while meeting or exceeding monthly revenue quotas</li><li class="leading-relaxed">Ability to lead all aspects of the sales cycle including prospecting, sales, qualification, discovery, online software demonstration, negotiation, and close</li><li class="leading-relaxed">Maintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics</li><li class="leading-relaxed">Lead discovery calls and demos to understand the business challenges and goals of potential customers</li><li class="leading-relaxed">Work cross-functionally and collaboratively with related departments (Sales Enablement, Marketing, Implementation, Customer Success, etc.)</li><li class="leading-relaxed">Provide insightful feedback from prospect conversations to product, sales, and marketing leadership</li><li class="leading-relaxed">Demonstrate a consistent attention to detail in accurate sales forecasting</li><li class="leading-relaxed">Drive sales with a solution-oriented, consultative approach</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other Job Duties</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Other duties as assigned by supervisor or HHAeXchange leader.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Travel Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Travel 10-25%, including overnight travel</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Education, Experience, Certifications and Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5 years of experience in a full cycle sales role selling a SaaS product required.</li><li class="leading-relaxed">Proven track record of quota achievement in a new business, outbound sales role.</li><li class="leading-relaxed">Self-starter comfortable with a fast-paced environment, demonstrating a willingness to learn/ramp quickly and be a creative problem solver.</li><li class="leading-relaxed">Strong ownership attitude from prospecting and demonstrations to negotiations and closing.</li><li class="leading-relaxed">You embody a growth mindset and seek out opportunities to constantly learn and grow. Extreme curiosity about the product, the industry, and your customer’s businesses.</li><li class="leading-relaxed">Currently residing in NYC Metro Area with the ability to be in our NYC office 3-days per week on a hybrid working schedule.</li><li class="leading-relaxed">Ability and desire to travel to visit customers for in-person demonstrations and “door knocking”, and representation at industry conferences.</li><li class="leading-relaxed">“Do What It Takes” mentality - You are proactive and take initiative to drive and cultivate new creative solutions. Prospecting often takes 200-250 outbound calls per week.</li></ul>The base salary for this US-based, full-time, and exempt position is $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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