Mercury

Director of Customer Experience

Strategic Partnerships - VCs & Law Firms

Relationship Manager

Senior Manager - Engineering Operations

Senior Product Designer

Workforce Management Lead

Staff Product Manager - Lending Systems

Senior Partner Operations Strategist

Insights Editor

Lead and inspire a global Customer Experience organization of 100+ employees, championing a customer-obsessed culture and setting a clear vision. Drive operational excellence, manage over 30,000 tickets monthly across four channels, and leverage best-in-class tooling. Develop a metrics-driven CX strategy, scale the organization globally with a mix of full-time employees, BPO partners, and AI tools, and foster talent development. Influence product direction with deep customer insights and ensure cross-functional alignment to deliver seamless customer experiences while managing the CX budget effectively.

Senior Sanctions Investigator

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build a world-class customer experience: Champion a customer-obsessed culture, by setting a clear vision for the team, owning key prioritization decisions, skillfully weighing tradeoffs to design experiences that delight across every interaction and channel.</li><li class="leading-relaxed">Operational Excellence: Lead a global CX organization of 100+ employees, solving over 30,000 tickets per month across four support channels. Use best-in-class tooling (Zendesk, Assembled, and more) to deliver seamless experiences and drive efficiency across complex product lines.</li><li class="leading-relaxed">Strategy & Data: Position CX as a strategic pillar by building a metrics-driven foundation that informs decisions, measures impact, and enables compelling storytelling through data. Dig into the details while keeping a big-picture vision.</li><li class="leading-relaxed">Talent & People Development: Lead and inspire an experienced leadership team while scaling a global organization to support growth from hundreds of thousands of customers today to millions in the future. Foster engagement and productivity across the team by building a high-performing culture that develops and retains talent, strengthens management capability, and delivers exceptional customer care at scale.</li><li class="leading-relaxed">Broad CX Leadership: Lead and support all areas of Customer Support, from frontline teams to specialized functions like training, QA, workforce management, and more to ensure every part of the organization is aligned to deliver exceptional customer experiences at scale.</li><li class="leading-relaxed">AI & Automation Vision: Build upon the automation roadmap (self-serve, deflection, agent assist) with new and innovative ways to leverage AI to provide amazing experiences with efficiency at scale. Stand up governance for model quality, safety, and privacy alongside frameworks and guardrails to protect the customer experience.</li><li class="leading-relaxed">Org Scaling & Structure: Design and execute a global scaling strategy that leverages a mix of full-time employees, BPO partners, and AI tools to deliver high-quality, 24/7 customer support. Lead vendor and BPO management by driving SLAs and KPIs, running QBRs, and designing site mix, surge plans, and exit strategies, while ensuring consistent QA and a unified brand voice across all partners.</li><li class="leading-relaxed">Voice of the Customer: Bring deep customer insights to the company, using data and compelling narratives to influence strategy and product direction. Collaborate closely with Product to embed customer thinking into design and development, ensuring user experience is at the core of product strategy.</li><li class="leading-relaxed">Cross-Functional Alignment: Drive programs in alignment with Product, Engineering, Risk/Compliance, Legal, Marketing, and Revenue, that increase activation, adoption, and retention while protecting customers and the business with the goal of delivering a seamless customer experience across the customer lifecycle.</li><li class="leading-relaxed">Business & Financial Leadership: Operate CX as a business within the business, managing the budget and delivering cost-effective, high-quality service that optimizes for customer value. In partnership with Finance, model scenarios for scaling the team, and build upon targets like Cost/Contact, Deflection %, backlog health, and productivity.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Should</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have extensive experience leading and scaling large CX organizations in fast-growing, operationally complex environments (for example: banking, fintech, loans, or financial software).</li><li class="leading-relaxed">Bring a track record of building CX organizations efficiently and effectively at scale, including 24/7 coverage, full-time teams, BPOs, and automation. (banking or fintech experience preferred)</li><li class="leading-relaxed">Demonstrated success deploying AI and automation to enhance support operations, increase agent enablement, and improve efficiency without sacrificing quality.</li><li class="leading-relaxed">Have strong financial and operational acumen, with the ability to put together scaling models in partnership with Finance, articulate tradeoffs, and execute strategies that deliver top-tier customer support at scale.</li><li class="leading-relaxed">Be experienced in leading a function that spans multiple product lines and customer types, ideally with some exposure to broader CX domains such as Risk, Sales, or Operations.</li><li class="leading-relaxed">Be a strong people leader, passionate about leading an experienced leadership team and growing managers, while building sustainable careers at scale.</li><li class="leading-relaxed">Be passionate about rallying and leading teams through periods of change with clarity, transparency, and empathy, ensuring alignment, stability, and motivation even in fast-scaling or evolving environments.</li><li class="leading-relaxed">Excel at proactively influencing up and across the organization, building alignment and driving shared goals with product, revenue, risk, marketing, and executive teams using data to shape the vision</li><li class="leading-relaxed">Be confident building and executing against a data-driven foundation for CX, with proven ability to tell compelling stories through both numbers and narrative.</li><li class="leading-relaxed">Bring excellent communication and cultural leadership skills, and ideally, a good sense of humor.</li></ul>The total rewards package at Mercury includes base salary, equity, and benefits.Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our target new hire base salary ranges for this role are the following:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">US employees in the New York City or San Francisco Bay Area: $236,200 - $295,300USD</li><li class="leading-relaxed">US employees outside of the New York City or San Francisco Bay Area: $212,600- $265,800 USD</li></ul>Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a>on January 22, 2024. Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.<a href="https://getcovey.com/nyc-local-law-144" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">&#91;Please see the independent bias audit report covering our use of Covey for more information.&#93;</a>#LI-RF1

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

entrata

Talent Partner

Senior Product Manager, Emerging Real Estate Verticals

Software Engineer

ByteDance

Frontend Software Engineer - Infrastructure Platform

Zenoti

Lead - Engineer AI/ML, Azure, Python, Next.js/React

Lead -Information Security (8 to 12 yrs exp)

Vice President - Engineering

Senior API Writer

Technical Writer - (2 to 4 yrs from SaaS industry)

Entrata is seeking a Talent Partner to join their People & Places team in Pune, India. This hybrid, contract-to-hire role involves managing the full lifecycle recruiting process for various roles within a business unit. The ideal candidate will be a strategic partner, collaborating with leaders to identify and attract passive and active talent, influence hiring best practices, and build trusted relationships with stakeholders. This is an exciting opportunity to shape Entrata's talent acquisition strategy.

Sr Customer Success Manager

Senior Digital Marketing Consultant

Technical Support Specialist

Senior Data Architect

Staff Software Engineer, Payments (Entrata, Inc., Lehi, UT)

Consultant - Accounting

Sr. Instructional Designer

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.Entrata’s Talent Partner is who we rely on to collaborate with our leaders to manage the full lifecycle recruiting process for all roles in their business unit. We are looking for a strategic partner who is motivated by identifying creative ways to cultivate a pipeline of passive and active talent for this group.As part of our Talent Team, based in Pune, India, this role requires the ability to execute on a talent acquisition strategy for a variety of roles. As a key member of the team, this is an exciting opportunity to shape and build a unique approach to attracting Talent for Entrata!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities will include</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage the full lifecycle recruiting process with a focus on positive candidate experience.</li><li class="leading-relaxed">Build strong relationships with hiring leaders, HRBP's, Compensation team, and colleagues to ensure we are clearly identifying the client needs and effectively executing hires.</li><li class="leading-relaxed">Leverage multiple networks and sourcing strategies to build passive and active candidate pools.</li><li class="leading-relaxed">Influence hiring best practices around the interview process.</li><li class="leading-relaxed">Build meaningful, trusted relationships with key cross-functional stakeholders internally.</li><li class="leading-relaxed">Tactically negotiate and close offers in a highly competitive environment.</li><li class="leading-relaxed">Effectively manage expectations with both candidates and internal stakeholders during interview and offer process.</li><li class="leading-relaxed">Identify long term sourcing pipelines through community resources and university relationships and engagements.</li><li class="leading-relaxed">Identify effective brand awareness campaigns and programs.</li><li class="leading-relaxed">Provide regular status reports to the Talent Acquisition Manager and business partners.</li><li class="leading-relaxed">Provide professional advice and recommendations around market conditions to key stakeholders and the recruitment team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Minimum Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6 months to 2 years’ experience of Recruiting in the SaaS industry.</li><li class="leading-relaxed">Knowledgeable in full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, wage and salary trends and relationship management.</li><li class="leading-relaxed">Exceptional written and verbal communication skills to connect with all levels of candidates and stakeholders within the organization.</li><li class="leading-relaxed">Consistently building strong pipelines to source and connect with potential candidates</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Naturally curious and consistently challenging the status quo.</li><li class="leading-relaxed">Being results-driven and always operating with a sense of urgency and ownership.</li><li class="leading-relaxed">Ability to multitask and prioritize time-sensitive activities while maintaining a high-level professional demeanor with candidates, colleagues, and intern.</li><li class="leading-relaxed">Share your experiences in l teams</li><li class="leading-relaxed">Balanced background in both agency and corporate recruiting environments preferred</li></ul>Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.It’s a great place to work! Will you join us?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.