Safer Gaming Analyst - Swedish Speaking

4 Months ago • All levels • Game Production

Job Summary

Job Description

The Safer Gaming Analyst role focuses on creating the safest online gaming experience by identifying and interacting with customers to educate them on safe gaming practices. This position requires fluency in Swedish. Responsibilities include interpreting and analyzing customer account data to identify problem gambling patterns, monitoring player behavior, and making risk-based decisions. The analyst will also promote safer gambling strategies to internal and external stakeholders, build customer relationships via various communication channels, and coach frontline teams on safeguarding players. A keen eye for detail, critical thinking, and the ability to make informed, evidence-based decisions are essential. The role operates 365 days a year with varying shift patterns.
Must have:
  • Fluent in Swedish
  • Experience in multi-channel customer service
  • Data handling and analytical decision-making
  • Investigative mindset
  • Excellent oral and written communication
  • Previous experience in the gambling industry
Good to have:
  • Experience in Responsible Gambling
Perks:
  • Hybrid work policy
  • 4 weeks of Workation (T&C apply)
  • Well-being allowance
  • Private health insurance
  • Discounts across retailers, gyms, bars & restaurants
  • Employee assistance program
  • Relocation package for non-Malta residents (3 weeks accommodation and flights)

Job Details

Description

Position at LeoVegas Group

ABOUT THE ROLE

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.

 

As this is a Swedish Speaking role,  being fluent in Swedish is an essential requirement of the role.

 

We want to be there for our customers, so this role covers 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview.

 

YOU WILL BE RESPONSIBLE FOR:

        Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.

        Monitoring player behaviour and making risk based, self driven decisions

        Promote the importance of sustainability across external and internal stakeholders.

        Building relationships with our customers via email, chat, and phone across all of our managed brands

        Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.

        A keen eye for detail and the ability to think on your feet.

        Educating and providing information to all staff regarding Safer Gambling strategies and procedures.

        Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

        Experience of working within a multi-channel customer service environment

        Enthusiastic; self-motivated team worker

        Confident handling data and making analytical decisions

        An Investigative mindset and critical thinker

        A decision maker with the ability to handle objections or concerns with first-time resolution

        Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions

        Excellent oral and written communication

        Previous experience in the gambling industry is essential. Experience in Responsible Gambling would be a strong advantage.

 

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.

 

BENEFITS    

        Hybrid work policy

        4 weeks of Workation (T&C apply)

        Well-being allowance to support your active lifestyle

        Private health insurance

        Discounts across a range of retailers, gyms, bars & restaurants

        We offer an employee assistance program that can provide help and guidance during challenging moments.

        For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

 

JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.

Would you be a good fit for the Leo Pride - give us a roar!

 

**As our company working language is English, we’d like to see your CV in English, please**

 

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