At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.
As a Sales Onboarding Team Lead you will:
Product – Partner with the product team to share member insights, identify opportunities, and track improvements to the onboarding journey.
KYC – Work closely with the KYC team to ensure a smooth and compliant onboarding experience, addressing and owning any necessary process changes.
Marketing – Take the lead on the GTM approach for new product launches, ensuring sales efforts align with marketing campaigns. You’ll optimize conversion from all lead channels and share feedback to help shape marketing strategies. You’ll collaborate with compliance to ensure all team activities are fully compliant, while maintaining a high-quality, member-centric experience.
As a Sales Onboarding Team Lead, you’ll lead a high-performing team to convert high-intent French-speaking SME leads into active, delighted members. You’ll ensure a smooth onboarding journey while driving sales performance, improving processes, and fostering a member-first culture. This role suits a hands-on, data-driven leader who thrives in a fast-paced, evolving environment.
We are looking for someone who:
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-Hybrid #LI-Remote
Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.
Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.
With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.
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