Sales Operations Associate

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• 8B+ earned since Patreon's inception

• 30M free new memberships in the first year of launching that option, and

• 10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Sales Operations Associate to support our mission

This role is based in New York, San Francisco, or Remote. New York & San Francisco applicants must be able to be in-office 2 days per week on a hybrid work model.

The Sales Operations Associate plays a critical role in supporting creator facing and go-to-market teams by acting as the Salesforce system administrator; managing Salesforce data, processes, improving data quality, building and delivering reports, and ensuring smooth day-to-day operations within our sales and creator management systems.

This role will support multiple creator-facing teams and will play a key role in executing program operations in order to reach an ambitious growth goal in 2025.

About the Role

• Salesforce analytics - Build and maintain reports and dashboards to provide day-to-day visibility into creator health and engagement, team performance, and pipeline.

• Reporting support - Manage recurring reporting processes (weekly, monthly, quarterly) and respond to ad hoc data requests with a firm SLA.

• Support program development - Provide execution support for existing and in development programs.

• Data management - Own data hygiene processes, ensuring creator records, opportunities, and account data are accurate and up-to-date.

• Tool optimization - Build and maintain workflows, validation rules, and process automations to streamline team operations. Support the implementation of any new Salesforce features or tools to enhance productivity.

• Cross-team collaboration - Partner with Creator management teams to translate business and Salesforce needs into data-driven insights.

• Team support - Act as the first point of contact for sales tool troubleshooting and technical support for the Creator facing teams.

About You

• 3+ years of experience in sales/marketing operations roles and passion for CRM (Salesforce) development and optimization.

• Data-tracking and reporting: Compiling lifecycle metrics and streamlining reporting.

• Strong sense of empathy: Excellent written and verbal skills, effective at facilitating open and sometimes difficult community/customer conversations with a positive, solutions-oriented outlook.

• Organized and detail-oriented: Able to sequence tasks and manage time effectively.

• Superfan of creator and internet culture: Direct experience with creators or as a creator is a delightful nice-to-have

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.