Sales Operations Director

Welcome to the video first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest-growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

Synthesia is looking for a Sales Operations Director to join our Revenue Operations team and focus on driving efficient sales performance. Reporting to the Head of Revenue Operations, the Sales Operations Director will partner closely with our CRO and VP of Sales, and work closely with our Sales leadership, to identify bottlenecks and inefficiencies in the sales process, drive operational excellence across the sales organisation, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, with experience leading a Sales Ops function within a fast-growing SaaS environment.

What you will be doing…

Team Management

• Managing a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organisation operating globally.
• Ensuring Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports.

Sales Operations

• Working with the sales leadership to plot, implement and optimise sales processes and journeys.
• Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics.
• Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy
• Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency.
• Working closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly.
• Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning.
• Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product.
• Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process.

We’d love to hear from you if you bring…

• 5+ years in a Revenue/Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence.
• Strong previous experience as an individual contributor in a similar business; you know what its like to do the job!
• Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage and Census - and other tools within the SaaS ecosystem.
• Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning.
• Experience working with a variety of senior stakeholders at C-Suite, VP and Senior Leader level.
• A high technical benchmark: we’re looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important.
• Able to translate business challenges into technology/process-led solutions.
• An ability to work autonomously; you’re self-sufficient and able to make low- and medium-risk decisions

Location: London or UK Remote

Benefits

• Private Medical Insurance (London)
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials 
• A generous referral scheme.
• Pension contribution/salary sacrifice. (London)
• A brand new computer + monitor and an additional home office set-up budget.
• A huge opportunity for career growth as you’ll help shape a market-defining product.