Sales Strategy and Ops Lead

Sword Health is on a mission to free two billion people from pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

What you’ll be doing:

• Accelerate Sales Cycles: Drive the end-to-end sales process, proactively identifying and removing friction points to increase the velocity of deals moving through the pipeline. Serve as the trusted advisor and subject matter expert for the Sales team on deal structuring, pricing, and contract negotiations. You will manage the process from initial quote to final signature;
• Manage Sales Technology: Take full ownership of the CRM (Salesforce) and other sales tools, ensuring they are configured, maintained, and optimized to support the sales team's workflow and reporting needs;
• Drive Process Excellence: Continuously identify opportunities to streamline and automate sales workflows. You will develop and document best practices to build a scalable foundation for a world-class commercial function;
• Champion AI Integration: Evaluate and implement AI-powered tools to enhance deal analysis, contract review, and process automation, bringing cutting-edge efficiency to our operations;
• Ensure Data Fidelity: Guarantee the absolute integrity of all commercial data, ensuring data flows accurately to downstream systems for reliable reporting and forecasting;
• Manage Sales Forecasting: Take a leading role in the sales forecasting process, collecting data, analyzing trends, and providing accurate forecasts to senior leadership. You will work to improve forecast accuracy and predictability.

What you need to have:

• 8+ years of experience in Revenue Operations, Sales Operations, or a similar function, preferably within the SaaS or Health technology industry;
• Proven experience in sales forecasting, strategic planning, and performance analysis;
• Deep expertise in CRM and CPQ tools (Salesforce experience is highly preferred);
• A strong understanding of SaaS or Health Technology business models, pricing strategies, and revenue recognition principles;
• Proven ability to work cross-functionally and build strong relationships with Sales, Legal, and Finance stakeholders;
• An analytical, strategic and process-oriented mindset with a track record of improving and scaling commercial operations.

What we would love to see:

• Experience in the digital health or health tech space;
• Demonstrated success in implementing AI tools to drive efficiency in a sales;
• A proactive and independent work style, with the ability to manage multiple priorities and navigate ambiguity in a high-growth setting.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy.
• To get to know more about our Tech Stack, check here.

This range includes base, variable and equity.

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.