Salesforce Consultant (Manager)

Management Level

Job Description & Summary

Kia Ora, 

It’s an incredibly exciting time to join PwC New Zealand. We’re investing in the digital upskilling of all our staff, putting technology at the forefront of our solutions. Put your skills to work in new and unexpected ways, powered by the latest technology.   

Ngā Kōrero mo tēnei tūranga / About the role

Salesforce’s industry-leading Customer Relationship Management (CRM) platform, combined with PwC’s deep expertise, global reach, and industry specialisations, supports organisations to connect with people in more meaningful and customer-centric ways. Together, we focus on transforming today’s businesses by applying our collective experience, expertise, and capabilities to optimise value and deliver lasting results.

PwC New Zealand is seeking a seasoned Salesforce Functional Consultant to join our dynamic Customer Transformation team in Pōneke / Wellington ​or Tāmaki Makaurau / Auckland . You will bring your knowledge and assist in solving the most important problems for our clients. You will take a holistic view of transformation, integrating strategy and operations to increase productivity and growth.

Key responsibilities of this role include: 

• Collaborate with clients to understand their business needs and translate them into effective Salesforce configurations and solutions.

• Lead the functional design, implementation, and optimisation of Salesforce solutions, ensuring alignment with business requirements.

• Align with delivery processes to ensure timely delivery of outcomes. 

• Document solution design, user stories, user acceptance criteria and test scenarios to prepare for development and testing efforts. 

• Build long lasting client and team relationships.

• Provide strategic guidance and best practices to ensure system integrity and operational effectiveness.

• Leverage AI in various ways to accelerate delivery of Salesforce for clients 

• Mentor and support junior team members, fostering a culture of continuous learning and improvement.

• Stay abreast of the latest industry trends, tools, and technologies to drive innovation.

Ngā pūkenga kei a koe / Skills and experience

• Strong experience with Salesforce platforms like Sales Cloud or Service Cloud is essential.

• Relevant Salesforce certifications are highly desirable.

• Experience in the Financial services industry or Public Sector industry necessary. 

• nCino experience is preferred and desired, but not necessary.

• Strong understanding of CRM architecture, integration, and functional configuration.

• Experience working in an agile environment and familiarity with project management tools (e.g., Jira, Confluence).

• Involvement in Salesforce implementation projects that have been longer than 6 months. 

• Excellent problem-solving, analytical, and communication skills.

• Proven experience leveraging AI to deliver Salesforce solutions at speed. 

• Ability to communicate technical concepts in plain English to clients and colleagues.

• Ability to travel within New Zealand as needed.

• Customer-friendly attitude with a focus on building strong client relationships.

• Team player with a proactive approach to problem-solving and continuous improvement.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

• PwC shows care to employees by providing life and income protection as part of our total remuneration package.

• PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children

• Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.

• Digital upskilling through our Digital Academy.

Mo te aha tāu e tatari ana? / What are you waiting for?

Hit the Apply Now button! If you still need some convincing and want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html  

Mana motuhake / Independence

Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Please note for internal purposes this role would be recognised as Customer Transformation - Manager grade

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date