SDE IV - Backend

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Get To Know Us First!

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year.  Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team

Careers - https://interface.ai/open-positions

LinkedIn - https://www.linkedin.com/company/interface-ai/

Do You Make the Cut?

As an SDE-IV, you will be responsible for:

• Architect, develop, and optimize scalable microservices and RESTful/GraphQL APIs for Interface’s conversational AI platform, ensuring high availability, low latency, and seamless integration with products and partner ecosystems.
• Implement and maintain complex workflows using event-driven architectures, leveraging technologies like Kafka, RabbitMQ, or AWS SNS/SQS, to support real-time conversational AI interactions and data processing.
• Design and manage robust data models and database schemas using SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB) databases, optimizing for performance, scalability, and data consistency.
• Conduct thorough code reviews, providing constructive feedback on code quality, adherence to coding standards, and alignment with architectural best practices, while mentoring junior developers.
• Collaborate with cross-functional teams, including frontend developers, product managers, QA engineers, and conversational designers, to define technical requirements, resolve bottlenecks, and deliver end-to-end features on cloud platforms (e.g., AWS, GCP, Azure).
• Ensure system reliability by implementing monitoring, logging, and alerting solutions using tools like Prometheus, Grafana, or ELK Stack, and proactively address performance issues through profiling and optimization.
• Drive adoption of CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and infrastructure-as-code (e.g., Terraform, CloudFormation) to streamline deployments and maintain production-grade systems.

Requirements

• Technical Mastery: 7-10 years of experience in building and delivering complex, scalable technical products. You have deep expertise in at least one of the languages mentioned below, and are well-versed in both NoSQL and relational databases.
• Startup DNA: You thrive in fast-paced, dynamic environments, ideally with experience in startups ranging from 5 to 30 employees. You’ve successfully built products from scratch and are comfortable navigating the unique challenges of early-stage companies.
• Scalable Systems Design: Extensive experience with distributed systems, low-latency applications, and microservices. You know how to build systems that perform under pressure and scale seamlessly.
• Real-Time Experience: Proven track record with real-time interactions, leveraging technologies such as web sockets, long-polling, and server-sent events to create responsive, real-time applications.
• Security & Data Protection: Hands-on experience implementing security and data protection measures. You understand the importance of safeguarding sensitive information in fintech applications.
• Problem-Solving Mindset: You approach challenges with creativity and tenacity, always looking for effective, innovative solutions. Your proactive attitude helps you identify and resolve issues before they become problems.
• Best Practices Advocate: Strong advocate for Test-Driven Development (TDD) and unit testing. You believe in writing clean, maintainable code and setting a high standard for the team.

Proficiency in one or more of the following languages is required:

• Go
• Java
• JavaScript/TypeScript/Node.js
• Python

Benefits

• Remote First Policy
• Comprehensive Insurance Policy
• A chance to have a huge impact early in your career

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.