Security Access Management Lead

Zones

5+ Years | United States (Remote) | Contract | 5 months ago
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Job Summary

The Security Access Management Lead will oversee and coordinate day-to-day responsibilities, including onboarding and offboarding employees/consultants, fulfilling access requests, handling audit/compliance requests, and troubleshooting access-related incidents. The candidate will be involved in security access management projects and expected to mentor and partner with other teams. Key responsibilities include serving as a point of contact, maintaining a team schedule, prioritizing tickets, acting as a subject matter expert, facilitating audit processes, coordinating compliance requests, building relationships with stakeholders, and conducting training sessions. The candidate must be organized, analytical and adaptive with strong skills in technology and security.

Must Have

  • Proficiency with Azure AD, Azure MFA, Azure PIM, and ServiceNow
  • 5+ years of IT Support experience focusing on IT Security and IAM
  • 2-3 years of leadership experience
  • Outstanding communication and customer service skills
  • Familiarity with IAM and IT security controls and best practices

Good to Have

  • Proficiency with Varonis, Saviynt, and Beyond Trust
  • Familiarity with international data privacy regulations and best practices
  • Fluent German speaker

Perks & Benefits

  • Comprehensive Benefits package including medical coverage
  • State-mandated sick leave
  • Support for well-being and work-life balance

Job Description

Company Overview:
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
Position Overview:
 
Term: 12+ months 
Location: Remote 
Pay: $75.00 - $80.00 per hour - commensurate with experience 
Hours: standard business hours 
 
Security Access Management Lead is a member of the IT Security Team who will oversee and co-ordinate day-to-day responsibilities including employee/consultant on-boarding and off-boarding, fulfilling access requests, handling audit/compliance requests, troubleshooting access-related incidents, and providing exceptional customer service to end users and role owners. The successful candidate will play a key role in all security access management related projects. The candidate must have a strong background in technology, security and metrics, and must be highly adaptive. The candidate must be highly organized and analytical and is expected to partner and mentor effectively with other teams on an ongoing basis. 
 
What you’ll do as the Security Access Management Lead: 
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.  
• Serve as a point of contact for Identity Access Management (IAM) support inquiries and escalations.
• Maintain a team schedule, including an after-hours on-call rotation.
• Prioritize and follow up on tickets according to established SLAs.
• Act as a subject matter expert for all IAM policies, processes, procedures, and technologies.
• Facilitate and ensure the company's Audit processes and other required periodic processes are completed promptly.
• Coordinate and facilitate fulfilling all Compliance and Audit requests, adhering to established deadlines.
• Build relationships and coordinate with key IAM stakeholders across the organization.
• Conduct ongoing training and outreach sessions with IAM team members, end users, role owners, and stakeholders.
• Identify and drive process improvements, self-service, and automation opportunities.
• Contributes to the identification of defects, bugs, or enhancements to the IAM platform.
• Facilitate and coordinate UAT and validation activities for IAM and other related

What you will bring to the team: 
  • Proficiency with Azure AD, Azure MFA, Azure PIM, and ServiceNow.  
  • 5+ years of IT Support experience focusing on IT Security and IAM.  
  • 2-3 years of leadership experience.  
  • Outstanding communication (verbal, written, and listening) and customer service skills.  
  • Familiarity with IAM and IT security controls, protocols, and best practices.  
  • Ability to interact with all levels of management.  
  • Self-starter with the attention to detail and ability to work independently and/or in a team setting.  
  • High level of accountability, integrity, and dependability.  
  • Strong time, project, and people management abilities  
  • Bachelor's or master's degree in computer science, information systems or other related field, or equivalent work experience.
  • Professional security management certification such as : ISC(2) Certified Information Systems Security Professional (CISSP), SANS GIAC Information Security Professional (GISP), GIAC-Security Expert (GSE), or Certified Identity and Access Manager (CIAM)

    The following are preferred and highly valued
  • Proficiency with Varonis, Saviynt, and Beyond Trust.
  • Familiarity with international data privacy regulations and best practices
  • Fluent German speaker
Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 
 

5 Skills Required For This Role

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