Security Services Engineer

1 Month ago • All levels • Cyber Security • $80,000 PA - $110,000 PA

Job Summary

Job Description

The Security Services Engineer will be responsible for owning, managing, and supporting customers in the deployment of CyberArk Privilege Access Management solutions. This involves collaborating with customers on project kick-offs, providing planning support, managing technical activities, overseeing the transition process, and handling post-transition discussions. The primary goal is to ensure smooth deployments, enhance customer experience, and enable customers to grow with CyberArk solutions. The engineer will guide customers through the entire deployment lifecycle, including planning, deployment, integration, technical assistance, expansion, and security of the customer's environment using the solution. This includes working with both self-hosted and SaaS CyberArk Privilege Access Management solutions.
Must have:
  • Own, manage, and support CyberArk PAM deployments
  • Collaborate with customers on project planning and execution
  • Provide technical assistance and deployment support
  • Handle post-transition discussions and activities
  • Ensure seamless deployment and positive customer experience
  • Assist with product migrations (Self-Hosted to SaaS)
  • Act as subject matter expert on PAM and security best practices
  • Analyze customer and product usage

Job Details

The Security Services Engineer will own, manage, and support customers in deploying CyberArk Privilege Access Management solutions. In this role, the Security Services Engineer will collaborate with customers to kick off their transition project, provide support in planning, manage technical activities, oversee the transition, and handle post-transition discussions and activities. The goal is to ensure a seamless deployment, foster a positive customer experience and outcome, and enable customers to continue and grow with CyberArk solutions.

The Security Services Engineer will be responsible for customers' delivery and ongoing success and will accompany them throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical assistance, expanding and securing the customer's environment using the solution, and setting the customer up for success with CyberArk's Privilege Access Management solutions (Self-Hosted and/or SaaS).

Responsibilities:

  • work directly with the customer to deploy and configure CyberArk Privilege Access Management (PAM) solutions in the customer’s environment
  • Serve as the primary point of contact during the planning, deployment and post-implementation stages
  • Conduct discovery and planning workshops to gather requirements and define success criteria
  • Validate out-of-box functionalities and perform hardening of deployment components
  • Provide technical documentation, deployment summaries, and knowledge transfer
  • Collaborate with internal teams (Services, Support, PM, and R&D) to escalate and resolve complex issues
  • Participate in post-deployment support and optimization engagements
  • Assist customers through CyberArk product migrations (Self-Hosted to Self-Hosted and/or Self-Hosted to SaaS)
  • Ability to work off-hours periodically to support customers during scheduled maintenance windows for system upgrades/migrations
  • Act as a subject matter expert to guide customers through both Privilege Access Management and security best practices aimed at rapid risk reduction
  • Processing and analyzing customer and product usage for the benefit of both customers and CyberArk

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About The Company

CyberArk's mission is to secure the world against cyber threats so together we can move fearlessly forward. CyberArk is a global leader in identity security, helping organizations worldwide protect their most valuable assets and critical infrastructure. They offer a comprehensive platform that addresses the evolving challenges of identity-related risks, providing solutions for workforce access, privileged access, customer access, and machine identity security. CyberArk is committed to innovation and providing cutting-edge security solutions that empower their customers to be more secure and efficient.
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