Senior Account Director

1 Month ago • 5-10 Years • Account Management • $160,000 PA - $180,000 PA

Job Summary

Job Description

As a Senior Account Director, you will expertly manage and grow client relationships, acting as a trusted advisor and leader to multidisciplinary teams. Your responsibilities include leading digital projects from inception to execution, providing strategic direction, fostering client relationships, managing financials, and driving organic growth. You will also mentor team members and define best practices. This role requires a proven ability to deliver successful integrated, digital-first campaigns and programs, ensuring client satisfaction and overall business profitability.
Must have:
  • 5-10 years of Account Management experience in agencies
  • Strong focus on digital/performance-based work
  • Experience leading large-scale site work
  • Exceptional written and verbal communication skills
  • Ability to multitask across concurrent projects
  • Experience managing digital projects in tech or B2B sectors
  • Solid understanding of user-centric digital product design
  • Proven leadership skills to motivate distributed teams
  • Ability to effectively lead and provide direct mentorship
Good to have:
  • Entrepreneurial spirit, comfortable moving forward with limited information/direction
  • Experience working with complex projects and clients
  • Competency managing complex teams and matrixed client relations
  • Solid experience formulating and driving long-term strategic account plans
  • Ability to react quickly, assess, and implement solutions
  • Advanced negotiation, communication, writing, and organization skills
  • Patience to work with others using tact and good judgment
Perks:
  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Extensive winter holiday office closures
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Job Details

As a Senior Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful integrated, digital-first campaigns and programs.


You will:

  • Lead site experiences and digital projects from inception through to final execution on site.
  • Provide strategic direction for clients while overseeing flawless execution of project work.
  • Foster relationships with clients to ensure the effective delivery of projects.
  • Lead internal teams and client teams.
  • Manage financials for the client and lead internal financial reporting/forecasting.
  • Develop and deliver organic growth within accounts.
  • Deliver metrics on the quality of the relationship and the product provided to accounts.
  • Ensure all Statements of Work are drafted, documented, accurate, and implemented.
  • Foster relationships across the multi-disciplinary teams within the agency and across our agency partners.
  • Mentor and coach team members while motivating and leading overall project teams.
  • Define and implement best practices at the business unit level.
  • Contribute to overall development of the Client Services discipline.

You have:

  • 5-10 years of Account Management experience in agencies with a strong focus on digital/performance-based work.
  • Experience leading large-scale site work.
  • Exceptional written and verbal communication skills, often interacting with senior-level clients.
  • Ability to multitask across multiple concurrent projects with a high volume of deliverables within each work stream.
  • Experience managing digital projects on behalf of clients in the technology or B2B sectors.
  • Entrepreneurial spirit, comfortable moving forward with limited information/direction
  • Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM.
  • A solid understanding of user-centric digital product design.
  • Competency managing complex teams and matrixed client relations.
  • Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
  • Ability to react quickly, assess, and implement solutions.
  • Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
  • Proven leadership skills to motivate distributed teams, and ability to dive into solutioning where needed.
  • Patience to work with others using tact and good judgement.
  • Must be able to deal with others using tact and always exhibiting good judgment.
  • Ability to effectively lead and provide direct mentorship.

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Extensive winter holiday office closures
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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