Senior Account Director

What you’ll do:

• Be responsible for managing a book of software superscription renewal business, aligned by quarter, with the goal of closing the sale of all renewal contracts before contract expiration.
• Meet quarterly, half-year, and annual targets (quota) associated with an assigned book of renewal business.
• Maintain direct engagement with customers and channel partners throughout the duration of a contract's lifecycle to identify and eliminate potential obstacles to timely renewal.
• Ensure assigned renewals are closed on time by working in a highly collaborative environment with internal organizations -- Inside sales, Customer Success, and partnership sales.
• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.
• Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
• Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touch points.
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
• Achieving customer advocacy goals with the marketing team with success stories, and testimonials.
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.


What We Are Looking For: 


• Having 7+ years of experience in the fields of direct account sales or renewals –  in the B2B SaaS industry is a must.
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
• Proven track record of using sales & persuasive skills.
• Work across various internal organizations such as Sales/Pre Sales/Customer Success and Technical Support Team and be collaborative to get things done.
• Deep knowledge and expertise with SaaS sales & services models.
• Advanced proficiency or expert level with contract renewal processes, sales negotiations and renewals forecasting.  
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Ability to operate and make timely decisions in an ambiguous, ever-changing environment where products are often sold before they are fully developed, and features change rapidly
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support.
• Passion for testing, measuring, and improving outreach and follow up effectiveness.
• High sense of responsibility and accountability.
• A strategic thinker with excellent project and time management skills.
• Experience negotiating and navigating contracts and legal discussions.
• Thrives in a fast-paced, high growth, rapidly changing environment.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

What's on offer

• Competitive Salary + Commission
• Hybrid working Model
• Personal Notebook
• Afternoon Tea offered on every Friday afternoon
• Labor insurance & National Health Insurance
• Labor Pension
• 15 days of annual leave plus national holidays in Taiwan