Senior Agent, Customer Service (French Speaker)

4 Hours ago • 2 Years +

Job Summary

Job Description

The Senior Agent, Customer Service (French Speaker) role involves handling customer inquiries and resolving issues in multiple languages (including French) via email, chat, and voice. The role requires collaborating with internal teams to address customer feedback, maintaining product knowledge, and building relationships with stakeholders. The agent will escalate unresolved issues and support 24x7 language-related operations. The candidate should have at least 2 years of experience in language-related roles, possess strong interpersonal skills, problem-solving abilities, and excellent time management skills, alongside a willingness to learn and adapt. The role also requires the ability to work independently and efficiently.

Must have:

2+ years experience in language-related roles
Proficiency in French, English, and Italian
Ability to work independently in a fast-paced environment
Strong interpersonal and problem-solving skills
Excellent time management skills

Good to have:

Familiarity with cryptocurrency/fin-tech
Knowledge of CRM tools (e.g., Zendesk)
Basic computer knowledge: MacOS, Lark, MS Office, G-Suite

Perks:

Competitive remuneration package
Yearly Performance Bonus
Growth and promotion opportunities
Employee engagement and recognition programs
Multinational working environment
Hybrid work environment

6 skills required

6 skills required for this role

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microsoft-office

macos

communication

timeline-management

lqa

ms-office

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing:

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
Establishing and nurturing strong relationships with company partners and external stakeholders.
Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You:

A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
Proficiency in both spoken and written language relevant to the job, along with a high level of English & Italian language proficiency.
Ability to work independently in a fast-paced environment and deliver multilingual support.
Willingness to work according to a given schedule to support 24x7 language-related operations.
Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves:

Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite

Why Join Us?

Competitive remuneration package
Yearly Performance Bonus
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Hybrid work environment available as part of our flexible working approach

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