Senior Agent, Customer Service (French Speaker)

10 Hours ago • 2 Years +

Job Summary

Job Description

As a Senior Customer Service Agent, you will handle customer inquiries in multiple languages via email, chat, and voice. You will collaborate with internal and external stakeholders to address complaints and feedback. You'll need to understand company products, build relationships with partners, and escalate unresolved issues. This role requires strong interpersonal and problem-solving skills, excellent time management, and the ability to learn quickly. The job involves providing multilingual support 24/7, making it a challenging yet rewarding role. The job also requires the candidate to be able to navigate through challenging language situations and remain composed under pressure. The job involves finding the right linguistic solutions for customers and overcoming language barriers, making cost-efficient decisions.

Must have:

Diploma in finance, customer service, linguistics, or related field
At least 2 years of experience in language-related roles.
Proficiency in relevant spoken and written languages.
High level of English & Italian language proficiency.
Ability to work independently and deliver multilingual support.
Willingness to work a 24x7 schedule.

Good to have:

Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite

Perks:

Competitive remuneration package
Yearly Performance Bonus
Excellent prospects for growth and promotion
Employee engagement, recognition and appreciation program.
Multinational working environment
Hybrid work environment available

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

microsoft-office

macos

communication

timeline-management

lqa

ms-office

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing:

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
Establishing and nurturing strong relationships with company partners and external stakeholders.
Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You:

A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
Proficiency in both spoken and written language relevant to the job, along with a high level of English & Italian language proficiency.
Ability to work independently in a fast-paced environment and deliver multilingual support.
Willingness to work according to a given schedule to support 24x7 language-related operations.
Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves:

Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite

Why Join Us?

Competitive remuneration package
Yearly Performance Bonus
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Hybrid work environment available as part of our flexible working approach

#LI-HYBRID