Senior Associate, Risk Operations

1 Week ago • All levels

Job Summary

Job Description

The Senior Associate, Risk Operations role involves handling user issues flagged by risk control using various communication tools. The responsibilities include monitoring issue resolutions, coordinating with different departments, and responding to messages in group chats. Additionally, the role requires strict review of user documents, adhering to platform service terms and trading rules. This position requires excellent communication skills in English and Mandarin, along with strong logical thinking and the ability to work overnight shifts.
Must have:
  • Diploma in any discipline.
  • Excellent English and Mandarin skills (written and spoken).
  • Strong logical thinking and objective approach.
  • Willingness to work permanent overnight shifts.
  • Good interpersonal and communication skills.
Good to have:
  • Experience in handling customer complaints.
  • Call center experience is preferred.
Perks:
  • Competitive remuneration package (Base Salary + Shift Allowance + KPI Allowance)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition and appreciation program
  • Multinational working environment

Job Details

Who We Are: 

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
 
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
 
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
 
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

 

What You'll Be Doing:

  1. Use tools such as phone, email, video, and support tickets to handle issues related to users flagged by risk control.
  2. Monitor the progress of risk control issue resolutions, coordinate with various departments, and respond to messages in different group chats.
  3. Review user documents strictly following the review procedures, in compliance with platform service terms and trading rules.

 

What We Look For in You:

  1. A diploma in any discipline.
  2. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
  3. Must be upright, objective, and possess strong logical thinking skills.
  4. Willing to work permanent overnight shifts.
  5. Possess good interpersonal skills, communication, coordination, and stress tolerance, with experience in handling customer complaints or call center experience preferred.
  6. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

 

Benefits & Perks:

  • Competitive remuneration package (Base Salary + Shift Allowance + KPI Allowance)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
  • Employee engagement, recognition and appreciation program
  • Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-Onsite #LI-JC3

 

Similar Jobs

IGG - Senior 2D Concept Artist

IGG

Singapore (On-Site)
6 Months ago
Google - International Growth Consultant

Google

Gurugram, Haryana, India (On-Site)
4 Weeks ago
Minecast - Public Sector Account Executive

Minecast

(Remote)
6 Days ago
Speedway Games - Senior Gamedev Recruiter

Speedway Games

(Remote)
1 Week ago
The Walt Disney Company - Strategy Analyst

The Walt Disney Company

Richmond, Victoria, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

LightForce Orthodontics - Manufacturing Technician - Multiple Openings and Levels

LightForce Orthodontics

Wilmington, Massachusetts, United States (On-Site)
1 Week ago
Arrise Solutions (India)   - Senior UI Developer

Arrise Solutions (India)

Hyderabad, Telangana, India (On-Site)
8 Months ago
Aristocrat Gaming - Account Manager

Aristocrat Gaming

St. Julian's, Malta (Hybrid)
4 Weeks ago
Paytm - Area Sales Manager- Deputy Manager -  Hyderabad

Paytm

Hyderabad, Telangana, India (On-Site)
5 Months ago
Milk Visual Effects - Senior Matchmove Artist

Milk Visual Effects

(On-Site)
2 Months ago
Boomi - Sales Development Intern

Boomi

Barcelona, Catalonia, Spain (Hybrid)
2 Weeks ago
Penrose studios - Mobile Shader Writer

Penrose studios

San Francisco, California, United States (On-Site)
4 Years ago
Voodoo - Client Partner - USA

Voodoo

New York, New York, United States (Remote)
4 Months ago
Rocket Science - Software Engineer - UI

Rocket Science

Cardiff, Wales, United Kingdom (Hybrid)
1 Month ago
Cadence - Physical Design, Sr Principal AE

Cadence

San Jose, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

NinjaVan - Enterprise Sales Specialist, Digital Services

NinjaVan

Subang Jaya, Selangor, Malaysia (Hybrid)
7 Months ago
PwC - Manager - Development Consultant (Assurance)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
PwC - Experienced Associate - Forensics Services

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Mattel  Inc  - Supervisor Production

Mattel Inc

Perai, Penang, Malaysia (On-Site)
5 Months ago
Virtuos - Junior 3D Artist

Virtuos

Malaysia (On-Site)
2 Weeks ago
OKX - Specialist, Operational Excellence (OpEx)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Xsolla - Incident Manager

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Razer - Senior Channel & Merchant Success Specialist

Razer

Shah Alam, Selangor, Malaysia (On-Site)
7 Months ago
Streamline Media Group  Inc  - Accounting Associate

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
NinjaVan - Internship - Office Management

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!