Senior Atlassian Support Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are hiring a Senior Atlassian Support Engineer with Jira Data Center experience to manage and maintain the Atlassian suite of tools, including Confluence, JIRA and other related applications. You will ensure the availability, security, and optimal performance of these tools, as well as support and train users on their effective utilization. This role is onsite in Bellevue, WA at least three times a week. Reporting to the Director, Engineering Operations, you will: 

• Administer and maintain the Atlassian suite of tools, including JIRA and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
• Manage complex workflows for syncing between Jira instances as well as triggering automatic workflows for our DevSecOps tooling infrastructure (BitBucket, Bamboo, etc.)
• Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
• Collaborate with development teams, project managers, and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordingly
• Develop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilization

What We’re Looking for (Minimum Qualifications): 

• U.S. citizenship is required for this position due to the nature of the customers assigned to this role
• Bachelor's degree in computer science, information technology, or a related field with 3+ years experience in Atlassian Jira & Data Center administration
• Experience working in a FedRAMP authorized environment
• Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
• Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure

What Will Make You Stand Out (Preferred Qualifications):

• Program/Project Management experience with enterprise-wide IT system transformations
• Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features
• Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.