Senior Business Process Analyst

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

This position will be an instrumental member of the Global Facilities team responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. This role not only performs data analysis and reporting but ideates solutions to provide visibility for the Global Facilities organization.

This role will be intimately involved in understanding SAP MMS (EAM/S4) and Service Now (SNOW) processes, architecture, and related data in the system and helping driving insights in this area.  To this end a deep understanding of how systems connect to each other and how to glean data and analytical analysis to enhance decision making is critical.

Tasks and Responsibilities:

• Gather requirements related to EAM and SNOW challenges and opportunities to create process maps, narratives and articulate value of requirements.
• Identify and communicate risks identified through data analysis and requirements gathering
• Support project teams related to process design, report development, and enhancement requests.
• Create analysis and reporting leveraging Tableau or other reporting software.  This includes knowledge on connecting to databases, creating KPIs (calculations), and building visualizations.
• Provide analytical support and appropriate data to assist Leadership in developing strategies that drive leading-edge thinking, leveraging various software tools.  Helps identify root causes and interpretive results.
• Ensures consistent use of data and metrics across stakeholder groups, collaborating with users of data to understand data, how to interpret, how to leverage analytics for further investigation by business owners.
• Receives feedback from Leaders and business users of data to improve reporting and metrics that aid in continuous improvement of metrics.
• Detailed in nature, both in developing reports, understanding data, and ensuring accuracy so users have high level of trust in reporting tools
• Evaluates trade-offs and participating in process and supporting system design decisions
• Implements governance and compliance metrics

• Requirements:

• Bachelor’s degree in Business,  Business Intelligence & Analytics, Data Science or related field
• Minimum of 5 years of experience in or a combination of maintenance management, business analytics or process improvement
• Strong presentation skills, including the ability to influence process change via interpersonal skills
• Experienced in Six Sigma / Lean
• Ability to transfer user requirements into technical specification and systems
• Advanced Tableau skills with the ability to query various data to provide insights
• Advanced Excel abilities required, including Formula creation, V-lookups, pivot tables, conditional formatting, IF statements, chart & graph creation, Power Query, Power Pivots
• Candidate will possess strong analytical skills with a focus on systems & process scalability
• Proficient with a variety of software applications, data, and BI Tools, data warehouse and data mart concepts
• Medium / Advanced SQL
• Understanding of ETL; Data Wrangling; API Pipelines
• Knowledge of Database Management
• Experience working with SAP
• Experience with Denodo, Python, Snowflake a plus
• Utilize a strong system focus to lead process change to improve the scalability of Master Data Management and ERP

Preferred Qualifications

• Ability to tackle strategic challenges with confidence.
• Knowledge of facility management processes and standards
• Experience working in a global corporate environment
• Knowledge of project management tools.
• Deep SAP, Tableau, and MS Office experience
• Demonstrates effective written and oral communication skills.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.