Senior Community Manager

1 Month ago • 4 Years + • Community Management

Job Summary

Job Description

Welltech, a global leader in Health & Fitness with over 200 million installs across five apps, is seeking a Senior Community Manager. This role focuses on leading and scaling global community engagement across social channels like Facebook, Instagram, and TikTok, and expanding into platforms such as WhatsApp and Reddit. The Senior Community Manager will collaborate with Brand, Social Media, Product, Customer Support, SEO, and Reputation teams to foster trust, improve user sentiment, and create a scalable, engaging community environment. Key responsibilities include developing and executing community management strategies, moderating user interactions, managing Facebook Groups, amplifying user-generated content, and acting as the internal voice of the community to influence various strategies. The ideal candidate will have 4+ years of experience in community management, hands-on experience with moderation tools, excellent communication skills, and a strong understanding of community dynamics.
Must have:
  • Develop and execute global community management strategy
  • Moderate and manage user interactions
  • Improve user sentiment and platform trust
  • Create and optimize response libraries and tone-of-voice guides
  • Oversee growth and health of Facebook Groups
  • Partner with high-intent users and brand advocates
  • Act as internal voice of the community
  • Co-lead planning and rollout of on-site community hub
  • Track and report on community health KPIs
  • 4+ years in community management/social media engagement
  • Hands-on experience with moderation tools
  • Excellent written English communication skills
  • Strong understanding of community dynamics
  • Experience managing cross-functional collaboration
  • Comfortable handling analytics dashboards
Good to have:
  • Experience launching and managing Reddit or WhatsApp communities
  • Familiarity with UGC, advocacy programs, or brand storytelling
  • Background in managing review intake and consent for UGC
Perks:
  • Grow Together: Culture that champions personal and professional growth
  • Lead by Example: Empowered to inspire and make an impact
  • Results-Driven: Focused on achieving meaningful outcomes
  • We Are Well-Makers: Part of a movement creating a healthier, happier world

Job Details

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are seeking a Senior Community Manager to lead and scale Welltech’s global community engagement efforts. This is a high-impact role focused on managing user interactions across social channels (Facebook, Instagram, TikTok), scaling into emerging platforms like WhatsApp and Reddit, and co-developing our on-site community experience.

As part of the Organic Growth department, you will collaborate closely with Brand, Social Media, Product, Customer Support, SEO, and Reputation teams to foster trust, improve sentiment, and create a scalable, engaging community environment.

✨ Key Responsibilities:

  • Develop and execute a scalable global Community Management strategy across social platforms (Instagram, Facebook, TikTok), and lead Welltech’s expansion into Reddit and WhatsApp communities.

  • Moderate and manage user interactions across comments, DMs, groups, and mentions using tools like BrandBastion to ensure timely, empathetic, and brand-aligned responses.

  • Improve user sentiment and platform trust by cultivating respectful, supportive, and high-quality community conversations.

  • Create, maintain, and optimize response libraries and tone-of-voice guides, aligning with Brand, Legal, and Support teams to ensure compliance and consistency.

  • Oversee the growth and health of Facebook Groups, facilitating engaging discussions, managing content calendars, and supporting community-driven initiatives.

  • Partner with high-intent users and brand advocates to amplify UGC and community success stories, ensuring proper consent and high repurposing value.

  • Act as the internal voice of the community, surfacing insights, trends and user concerns to influence marketing, product, content and reputation strategies.

  • Co-lead the planning and rollout of Welltech’s on-site community hub, collaborating with Web, Product, and Brand teams on feature development and content.

  • Track and report on key community health KPIs including engagement rates, moderation efficiency, platform growth, sentiment shifts and feedback loop impact.

    ✨ The ideal profile:

  • 4+ years of experience in community management, social media engagement, or digital communications.

  • Hands-on experience with moderation and community tools (e.g., BrandBastion, Sprout Social, or similar).

  • Excellent written English communication skills with an eye for tone, empathy and user-centric storytelling.

  • Strong understanding of community dynamics, user sentiment and content-moderation best practices.

  • Experience managing cross-functional collaboration and working in fast-paced, agile teams.

  • Comfortable handling analytics dashboards, tracking KPIs and presenting actionable insights.

Nice-to-Have (but not required)

  1. Experience with launching and managing Reddit or WhatsApp communities.

  2. Familiarity with UGC, advocacy programs or brand storytelling through community content.

  3. Background in managing review intake and consent processes for user-generated content.

Candidate journey

⭕️ Recruiter call --> ⭕️ Meet a team member --> ⭕️ Skills assessment--> ⭕️ Meet the Leadership team

✨ Why You’ll Love Being Part of Welltech:

  • Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

  • Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

  • Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

  • We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/

Yoga-Go — https://yoga-go.io/

WalkFit - http://walkfit.pro

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About The Company

Welcome toWelltech—where health meets innovation! 🌍 As a global leader inHealth & Fitness industry, we’ve crossed over220 million installswith life-changing apps, all designed to boost well-being for millions. Our mission? To improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over700+ passionate professionals with a presence across 5 hubs.Why Welltech?Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

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