Senior Creator Success Manager

1 Month ago • 6 Years + • Editorial • $133,083 PA - $214,707 PA

Job Summary

Job Description

Epic Games seeks a Senior Creator Success Manager to support engaged Fortnite creators. Responsibilities include shaping a vision for creator support, advocating for creator needs with internal teams, managing strategic accounts, collaborating with Creator Relations and Product teams, developing operational processes, and directly assisting creators to solve problems and understand bugs. The ideal candidate will have 6+ years of experience in customer success, account management, or related fields, proven success in building strong customer relationships, excellent communication skills, and a passion for gaming and the Fortnite Creative community. Previous experience as a creator in UEFN or Fortnite Creative is highly beneficial.
Must have:
  • 6+ years in Customer Success or related field
  • Excellent communication skills
  • Problem-solving and proactive improvement
  • Passion for gaming & Fortnite Creative
  • Experience managing strategic accounts
Good to have:
  • Previously published creator in any video game ecosystem
  • Experience with UEFN or Fortnite Creative

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

SALES AND LICENSING

What We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

Epic is looking for a Senior Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in UEFN or Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.

In this role, you will

  • Shape and execute the vision for supporting our most engaged creators on the platform
  • Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
  • Directly manage a subset of strategic accounts
  • Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
  • Adopt and develop new operational processes; Document and communicate best practices
  • Get hands-on with creators and teams to solve problems, design solutions, and understand bugs

What we're looking for

  • 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
  • Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
  • Excellent written and verbal communication skills
  • Driven to do the right thing, can prioritize, and take calculated risks to create maximum impact.
  • You’re user-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
  • Passion for gaming and the gaming community
  • Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)

This role is open to multiple locations in North America (including CA & WA).

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

California Base Pay Range
$146,391$214,707 USD
Washington Base Pay Range
$133,083$195,188 USD

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

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